Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

The Boston Harbor Hotel is Boston’s premier waterfront hotel, where luxury service is personal. We offer a competitive and comprehensive compensation and benefits package, as well as growth opportunity. All candidates must display superior service orientation, be willing to learn and work as part of our team.  Due to the nature of our business, schedule flexibility is required for all positions.

What you will have an opportunity to do:

JOB SUMMARY

We are seeking a committed, Hospitality professional for the position of Overnight Butler at the Boston Harbor Hotel. This position is responsible for offering support through all aspects of Guest Services, including but not limited to greeting and welcoming guests and patrons in a courteous, professional and efficient manner while assisting with the transportation of luggage from the reception area to the guest rooms and vice versa. The Overnight Butler will also assist with Valet Services as needed.

KEY RESPONSIBILITIES

The primary responsibilities of the Overnight Butler include but are not limited to:

• Must be able to work overnight shifts (11pm to 7:30am).  
• Secure luggage from all incoming guests upon check in; obtain room key and escort guest to room.
• Place luggage in respective areas in guestroom, i.e. on luggage rack, in closet etc.
• Assist all departing guests with luggage transport from guestroom to front entrance.
• Familiarize all guests with room amenities including temperature control unit, remote controlled television, mini bar, etc.
• Inform guests of all hotel facilities including the hours of operation of the restaurants, lounges, Health Club & Spa, and Gift Shop.
• Ensure prompt professional response to all guest requests for service.
• Store and retrieve luggage from bell closet as needed while regularly logging such activity.
• Deliver all messages and mail to in house guests in a timely manner.
• Maintain accurate log of all pressing, shoe shines and requests carried out during the shift.
• Deliver any miscellaneous items i.e. flowers, packages, brochures, newspapers etc. to guestrooms, Banquet Rooms or hotel offices as directed.
• Assist the Front Desk in delivering quick and efficient service to hotel guests.
• Assist guests with directions and other information as needed.

Experience:

Must have at least (1) or more years of experience, with a combination of previous Guest Services experience in a Luxury Environment preferred.

What are we looking for?

JOB QUALIFICATIONS

In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences:

• Complete all other assignments, duties and tasks as assigned by the Director of Guest Services, Concierge and the Night Manager.
• Valid Driver’s License with ability to drive both standard and automatic vehicles.
•  Must have basic knowledge of service standards, guest relations and etiquette.
•  Ability to read, write and speak the English language sufficient to understand requests, and communicate with guests
• Ability to transport (pull, push) up to 50 lbs.
• Strong interpersonal and problem solving abilities.
• Ability to multi-task and respond to various guest requests within short periods of time. 

The Boston Harbor Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law. 

Compensation:

$30.00

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$30.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.