Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Embrace a career surrounded by Utah's natural beauty, with Black Rock Mountain Resort offering a perfect balance of work and play in the picturesque landscapes of Heber City. As a hub for professional excellence, our resort provides modern amenities and a supportive community, inviting enthusiastic individuals to curate outstanding guest experiences against majestic mountains. Immerse yourself in a workspace that prioritizes both your well-being and career growth as Black Rock Mountain Resort becomes not just a workplace but a vibrant community where collaboration thrives. Explore the local charm of Heber City and neighboring attractions, creating a life you'll love in this welcoming environment. Join us, where your career journey meets adventure, and every day is an opportunity to shape the future amid the wonders of Utah's landscape!

What you will have an opportunity to do:

The Assistant Restaurant Manager is a proactive problem-solver who leads by example and supports the Director of Food & Beverage. This role encourages teamwork, supports restaurant operations, and ensures that the restaurant runs efficiently while maintaining the high standards of service and quality expected in a luxury hotel.

ESSENTIAL FUNCTIONS:

Communication and Coordination:

• Attend weekly meetings and relay relevant information about upcoming events to the staff.
• Assist in coordinating with other departments, clients, or potential clients to ensure smooth operations.
• In the absence of the Restaurant Manager, hold daily stand-ups with the Front-of-House (FOH) team to ensure the team is aligned and prepared.

Guest Service:

• Respond promptly and professionally to guest needs and requests, helping to ensure a positive and memorable dining experience.
• Resolve any guest concerns in a courteous and professional manner to maintain guest satisfaction.

Maintain Standards:

• Assist in upholding food, beverage, and service quality standards that align with the restaurant’s reputation for excellence.
• Ensure the restaurant, bar, and server areas are compliant with EcoSure and all relevant health and safety regulations.

Cost Control Assistance:

• Help monitor and implement cost control measures for food, beverage, and labor under the guidance of the Restaurant Manager.
• Assist in understanding and explaining financial reports such as profit & loss statements, labor reports, and cost reduction strategies.

Inventory and Product Management:

• Support the development and implementation of inventory management systems.
• Assist with receiving and managing products, ensuring optimal cost efficiency.

Team Productivity:

• Work alongside the Director of F&B to set and monitor productivity standards for the food and beverage team.
• Ensure team members meet performance expectations and help with coaching and development where necessary.

Training and Development Support:

• Assist in training programs for food and beverage personnel.
• Support the development of management skills in employees, preparing them for leadership roles.

Payroll Assistance:

• Help oversee weekly payroll for the department, ensuring accuracy and timeliness.

Team Scheduling:

• Assist in managing staff schedules, ensuring adequate coverage during peak times and adjusting as needed to support business demands.

Flexibility and Support:

• Provide support across other Food & Beverage outlets as needed to ensure seamless operations.

What are we looking for?

Experience:

• 2+ years of experience in a supervisory or leadership role within a restaurant or hospitality environment.
• Experience supporting or managing front-of-house operations, including service standards, team supervision, and guest relations.
• Exposure to inventory control, cost management, scheduling, and payroll functions is highly desirable.

Skills & Competencies:

• Strong leadership and communication skills with the ability to motivate and guide a team.
• Exceptional problem-solving abilities with a proactive, hands-on approach.
• Solid understanding of food and beverage service standards, safety protocols, and health compliance (e.g., EcoSure or equivalent).
• Comfortable interpreting basic financial reports such as P&L, labor reports, and cost analysis.
• Strong organizational skills with the ability to manage multiple priorities and adapt quickly to changing business needs.
• Tech-savvy and proficient with restaurant POS systems, Microsoft Office (especially Excel), and scheduling/payroll systems.

Education & Personal Attributes:

• High school diploma or equivalent required.
• Hospitality or Business degree/certification preferred but not required.
• Leads by example with a team-first mindset, fostering a positive work environment.
• Detail-oriented, dependable, and service-driven, with a commitment to excellence in all aspects of the role.
• Flexible and willing to assist across departments to ensure smooth operations and meet business needs.

Other Requirements:

• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Must be able to stand for extended periods and occasionally lift up to 25 lbs.

Compensation:

$25.00

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$30.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.