Customer Service Representative (Corporate, Registered Agent Services) – Hybrid (CT/ET) R0056279 | FCC | CLC - Registered Agent Solutions Inc.- Wolters Kluwer

Job Description: 

As a Customer Service Representative (Corporate, Registered Agent Services), you will be responsible for the fulfillment of client research, estimates, and orders for various corporate document retrievals and filings within the corporate and registered agent industry.  You will work directly with and for other team members or teams within the department to successfully complete all project requests in a timely, accurate and efficient manner.  Will have direct client interactions via written and verbal communication methods.  To be successful in this role the Corporate Support Specialist must have excellent organizational and time-management skills, meticulous attention to detail, be adaptable, and professional levels of customer service and communication.  This role is perfect for those eager to start or grow their career in the customer service segment for corporate and registered agent services.

Hybrid: Eight days a month we come together in the closest office (CT/ET time zone) within 50 miles to experience the value of connecting with colleagues (2 days in office, 3 days remotely). You will report to the Manager, Customer Service. This role is a part of FCC | CLC - Registered Agent Solutions Inc. – Wolters Kluwer. Please view the site office location directory for potential CT/ET office preferences. | https://bit.ly/Find_A_WK_Office | #LI-Hybrid

Shift Hours:  8-5 or 9-6 CST (Flexible)

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Corporate and Registered Agent Industry Experience:

• The preferred candidate will have 1-2 years of industry experience within the corporate and registered agent industry, or similar content knowledge from an in-house legal team, law firm, or CPA firm position.

Educational Experience:

• High school diploma or equivalent required.
• Preferred Education: Bachelor’s degree and/or 1-2 years’ experience in corporate services/registered agent industry.

Responsibilities:

• Assist with initial client account set up and maintenance.
• Communication:  Positive team player with clear and effective verbal and written communication skills with colleagues and clients.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Provide direct support to and collaboration with other RASi corporate team members or across departments.
• Respond and resolve incoming vendor requests, queries, issues and concerns via phone and email.
• Efficiently manage the order process alongside other RASi corporate team members, from initial request through processing, and during follow-up investigations and order fulfillment.
• Responsible for obtaining certificates of status with both the state and revenue departments, conducting name availability and status searches, producing verbal bring-down reports, filing/tracking name reservations and registrations, as well as obtaining copies of miscellaneous public record documents.
• Responsible for corporate filings including, but not limited to the preparation, review and filing of: articles of incorporation/organization, amendments, DBA/assumed business names, newspaper publications, and annual reports.
• Assist with answering phone calls and routing to the appropriate department.
• Assist with the creation and maintenance of filing fees/requirements reference charts.
• Any other duties of similar or lesser nature as required.
• Communication:  Positive team player with clear and effective verbal and written communication skills with colleagues and clients.

• Customer Orientation:  Ensure superior customer service is always provided and maintain a high level of professionalism.

• Problem-Solving:  Strong critical thinking and problem-solving skills are required.
• Attention to Detail:  Strong attention to detail with the ability to accept directions well.
• Time Management:  Ability to handle multiple tasks, prioritize effectively, be self-directed, manage your time wisely, and work efficiently with minimal supervision.
• Product Knowledge:  Fundamental understanding of the company’s products/services.

• Technical Literacy:  Basic computer and software proficiency.  Intermediate level skills with MS Office; Word, Excel and Outlook are required.

• Team Collaboration:  Ability to work well with others in a team environment whether remote, hybrid, or in office.

• Attendance and Reliability:  Excellent attendance and punctuality.
• Work Environment:  Able to work in a fast-paced, high-energy environment.
• Industry Knowledge:  Knowledge of general corporate services and/or willingness to learn.

Supervisory Responsibilities:

This role is not a supervisor position.

Language Skills:

Ability to effectively present information and respond to questions from internal and external customers whose first language is English.

Certificates, Licenses, Registrations:

None

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

Travel Requirements:

No travel required

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time with or without notice.

AAP/EEO Statement

Wolters Kluwer prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status.

EOE Employer/Vet/Disabled.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.   🔗 https://www.wolterskluwerbenefitsguide.com/welcome/

Company Overview

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.

• Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84

• Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023

• WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

 

Compensation:

$29,200.00 - $48,900.00 USD

 

This role is eligible for Bonus.

Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. 

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.