Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Colorado Springs Marriott, nestled near the Rocky Mountains and the vibrant downtown of Colorado’s second-largest city, offers an excellent opportunity to join a world-class team that values personal and professional growth. Our hotel is the perfect home base for outdoor enthusiasts exploring Pikes Peak and Cave of the Winds. When you’re ready to enjoy the great indoors, you'll have easy access to the shops and art galleries in downtown Colorado Springs.   Our property boasts pet-friendly rooms and suites, a full-service restaurant with a stylish outdoor patio, 15 flexible event spaces, a fitness center, and pools. Experience our Culture of Care and discover what a career at the Colorado Springs Marriott with Pyramid Global Hospitality can mean for you!

What you will have an opportunity to do:

The Group Housing Coordinator supports Marriott branded hotels through Pyramid Global Hospitality’s Group Housing Program by managing end-to-end group reservation activity, maintaining accurate room block inventory, and delivering responsive service to internal partners and guests. This role is responsible for building and maintaining “mini-hotels,” ensuring systems balance (PMS/MARSHA/FSPMS as applicable), tracking group pick-up, and proactively identifying risks and revenue opportunities.

Key Responsibilities

Group Setup & Communication (Per Booking)

• Create ResLink for each group booking and communicate to the client and/or Sales Manager; attach documentation in CI.

• Send an introductory email to the hotel/client using the approved Group Housing email and templates.

• Build new mini-hotels within 24 hours of request/need.

Group Reservation & Inventory Management (Ongoing)

• Manage all requested reservations, changes, and special requests for assigned groups.

• Enter and update rooming lists within 24 hours of receipt.

• Ensure payment methods are captured and updated as needed; coordinate with Accounting for package breakdowns and proper routing of charges.

• Monitor and enforce cut-off dates; close group reservations per cut-off and manage group restrictions in MARSHA blocks as needed.

• Maintain clean and accurate mini-hotels for the next 21 days (review at least 3 times daily: morning, mid-day, afternoon).

• Respond to all guest and internal requests within 24 hours.

Reporting, Audits & Accuracy

• Review MARSHA VRW daily and correct negative inventory/outstanding rooms due to cancellations or changes.

• Run and save the Extended-Group-Export report from OY each morning; review and resolve items on the Negative tab.

• In FSPMS (if applicable), clean out Q24’s and Exceptions daily (unless handled centrally).

• Balance inventory between PMS and MARSHA daily; investigate and correct discrepancies.

• Run CI Room Block Audit and OY Forecast Book reports weekly (and monthly as required) to ensure block accuracy.

• Run CI DQI Audit reports in the 2nd and 4th week of each month, including “No Mini Hotel Code” and “Room Block No Room Rev” queries.

• Track and monitor revenue risks/opportunities: attrition/cancellation, no-shows, late cancels, and advance purchases.

Weekly & Monthly Program Cadence

• Click “Pickup” weekly for Definite groups arriving within the next 90 days.

• Host a weekly or bi-weekly Pick Up/Scrub Meeting (Teams) with Sales/Operations partners.

• Process CTAC weekly.

• Participate in weekly Revenue calls and flag dates that need Revenue Management attention.

• Assist with “In the Day for the Day” strategy changes (close outs, rate changes, etc.) as needed.

• Maintain crew monthly manifest (if applicable).

• Ensure quotes/groups are actualized in CI after departure and confirm actualization completion with DOS before month-end.

• Send required monthly reports (e.g., Room Block Audit, MHC Missing Query) to DOS as assigned.

Required Skills & Competencies

• Strong attention to detail and ability to manage high-volume, deadline-driven work.

• Excellent written and verbal communication with a service-first mindset.

• Strong organization and follow-up habits; able to prioritize and pivot quickly.

• Analytical mindset—comfortable reviewing reports, identifying issues, and proposing solutions.

• Collaborative approach with Sales, Revenue Management, Operations, and Accounting.

What are we looking for?

Qualifications

• High school diploma or equivalent required; college coursework or degree preferred.

• 1–3 years of hotel reservations, group housing, sales coordination, or revenue support experience preferred.

• Experience with Marriott systems is strongly preferred, including: MARSHA, CI (Centralized Intake), OY, FSPMS, PMS, ResLink (or similar systems).

• Proficiency with Microsoft Office (Outlook, Excel, Teams); report management experience preferred.

Work Environment & Expectations

• Must be able to work in a fast-paced environment and maintain consistent daily system checks.

• Flexibility to support business demands, including peak group seasons and deadlines.

Compensation:

$20.00

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$21.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.