About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The budgeted hourly range for this position is $23.33 - $29.16. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

The City and County of Denver has announced furlough days, or unpaid days off, for most employees to meet a budget shortfall in 2025. There are two fixed furlough days for all limited (temporary positions with an end date) and unlimited (permanent) employees on August 29th, the Friday before Labor Day, and November 28th, the day after Thanksgiving. If you receive an offer for this position, your annual pay will determine whether you are required to take additional furlough days. Details will be discussed during the offer process for selected candidate(s). 

Location
The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work from the Bill Daniels Veteran Services Center (VSC) located at 1247 Santa Fe Dr, Denver, CO 80204, Richard T. Castro Building 1200 Federal, Denver, CO 80204, or one of the DHS Neighborhood Resource Sites located at the following location: Arie P. Taylor Municipal Center 4685 Peoria St. Denver, CO 80239, 3 days per week, and off-site 2 days per week. Employees must work within the state of Colorado on their off-site days.

What You’ll Do
At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

Denver Human Services Engagement and Outreach Division is currently seeking a dedicated, well-versed, and experienced professional to serve as an Outreach and Veteran Services Case Coordinator. 

Specifically, as an Outreach and Veteran Services Case Coordinator, you will:

• Provide one-on-one services to customers and veterans, using a holistic, goal-oriented approach that is driven by the customer’s identified needs and goals. Central to this work is the ability to provide motivational interviewing and facilitate resource navigation to veterans residing in the City and County of Denver. All functions and responsibilities of this role include providing trauma-informed, wrap-around, and empathetic customer service
• Offer a variety of services for people who present with needs ranging from food, housing, medical concerns, behavioral health needs, and connections to community supports. This unit travels frequently and is located throughout Denver County at a variety of sites
• This position may require attendance at community engagement and outreach events that may occur during the evening and on weekends. You will help build relationships and partnerships throughout the Denver community, and internal to other DHS programs, while representing REP and DHS and Veteran Services at community engagement events
• This role may also be deployed to support emergency operations throughout the city of Denver as needed. Emergency operations can include supporting shelter operations, emergency food distribution, responding to natural disasters and/or community needs throughout metro Denver
• This role may be assigned to different teams to address the operational needs of the Outreach teams. These assignments may last several months or may end up with the assignment to a permanent team

What You’ll Bring
We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics: 

• Professional experience offering peer navigation, case management, resource referral, and navigating systems including Human Services, Justice/Courts, Health Systems, Shelter and/or transitional housing
• Strong relationship building and networking skills. This role will rely heavily on community resources/partners and need to navigate internal (to DHS) and external resources to deliver appropriate services for each customer situation or presenting need
• Strong customer service both internal to an agency and customer facing, preferably with skills in problem-solving, analytical thinking, motivational interviewing, de-escalation and coping skills, and experience administering trauma informed practices
• Excellent and diverse communication skills. The selected candidate will be comfortable working one-on-one with clients
• Understanding of General Assistance and Public assistance programs, community resources in Denver and surrounding areas
• Strong organization, accountability, and case documentation experience
• Willing to work independently in in diverse environments and available to work weekends and evenings when needed
• Self-motivated and able to work virtually as needed
• Experience with Microsoft teams and other computer skills
• Travels to individual locations, other agencies, and community resources for the purpose of arranging and providing services for individuals, and families
• Makes referrals to other public and private social services and community agencies and resources to meet individual and family needs, assists individual and their families in understanding and utilizing these resources
• Travels to individual locations, other agencies, and community resources for the purpose of arranging and providing home/community-based service for individuals, and families
• Drivers License preferred 

Required Minimum Qualifications

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
• Experience Requirement: One (1) year of experience supporting human services, social services, and/or public health programs
• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement

Application Deadline
This position is expected to stay open until October 17th. Please submit your application as soon as possible and no later than October 17th at midnight to ensure consideration.

About Everything Else

Job Profile

CS2668 Outreach Case Coordinator I

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$23.33 - $35.00

Target Pay

Although our full pay range is included above, the budgeted hiring range for this position is $23.33 - $29.16.

Agency

Denver Human Services

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. 

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.