About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. The budgeted salary range for this position is $120,000 - $140,000. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location
The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. Employees must work within the state of Colorado on their off-site days.

What You’ll Do
At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

Denver Human Services (DHS) is seeking an innovative and detail-orientated individual to serve as a Manager of Continuous Improvement and Data. The Manager will oversee the Data and Research Team (DART), and the Continuous Improvement Team (CIT). This role also requires a strong blend of leadership, analytical, investigative, and compliance expertise.

Specifically, as the Manager of Continuous Improvement and Data you will:

• Manage DART, CIT, and Department wide Initiatives
• Strategically align the three unit’s efforts to support the Departments strategic plan and other major efforts
• Develop and implement a strategic vision for the department’s data, research, evaluation, and project implementation functions
• Create a project/improvement/data onboarding and prioritization process and consult with/make recommendations to EMT on how to proceed
• Provide operational support and direction to the team to ensure a consistent and high-quality support system to DHS divisions in pursuit of agency goals as well as implementation of agencywide initiatives
• Align data evaluation and CIT initiatives with the department’s broader mission and objectives
• Continually improve the quantitative and qualitative methods utilized by the teams to support needs of Denver human services
• Ensure EMT/SLT are provided with the outcomes-based data and analysis to assess programs and make operational decisions
• Drive the Agency's efforts surrounding the continual implementation and improvement of the Department's Strategic Plan goals 
• Ensure the development and maintenance of summary dashboards for real-time monitoring of performance metrics and monthly executive level reporting
• Lead and facilitate the department wide data and performance discussions 

What You’ll Bring
We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics: 

• Strong understanding of data research and analytics
• Proven experience implementing Lean, Peak, and/or similar continuous improvement strategies
• Proven leadership experience with the ability to lead and develop other leaders
• Strong strategic thinking skills with the ability to set long-term vision and direction for the team and agency
• Skilled presenter and facilitator, capable of engaging diverse stakeholders including staff, community members, and partner organizations
• Exceptional communicator, able to convey complex ideas clearly and with empathy across varied audiences
• Forward-thinking mindset with a clear vision for the future of the team and its impact

Required Minimum Qualifications

• Education requirement: Bachelor's Degree in a related field based on a specific position
• Experience Requirement: Three (3) years of experience at the type and level of functional or operational management, which must have included management of professional individual contributors
• Education/Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post high school education. Additional appropriate education may be substituted for the minimum experience requirements

Application Deadline
This position is expected to stay open until October 17th. Please submit your application as soon as possible and no later than October 17th at midnight to ensure consideration.
 

About Everything Else

Job Profile

CA2750 Manager

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$98,682.00 - $162,826.00

Target Pay

Although our full pay range is included above, the hiring range for this position is $120,000 - $140,000 based on experience.

Agency

Denver Human Services

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. 

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.