About Our Job

Child Welfare Navigator Liaison - Eligibility Technician II

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers competitive pay commensurate with education and experience. New hires are typically brought into the organization between $23.33 and $29.16. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location & Schedule

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work on-site at Castro Human Services Center located at 1200 Federal Blvd, Denver, CO 80204 3 days per week, and off-site 2 days per week. Employees must work within the state of Colorado on their off-site days.

Who We Are & What You’ll Do

At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

Eligibility Technician II should be proficient in FA/MA/CO Works eligibility benefits and other public assistance programming. Denver Human Services (DHS) is seeking an individual demonstrating solid performance within these laws, rules, regulations, computer systems and general practice

programs and have the desire to make a difference in our communities in the greatest need,

throughout our city.

Specifically, as an Eligibility Technician II you will:

• Work with other DHS Divisions; exhibit a strong desire to work with families in crisis and prevent children needing to be placed outside of their home from entering foster care
• Process FA/MA/CW cases with an emphasis on caretaker/relative/specified caretaker benefits for those caring for a non-bio child to stabilize a kinship placement and avoid foster care. This will also entail processing FA/MA/CW for families working with Child Welfare who need assistance.
• Provide in person same day service to clients newly applying for benefits and reauthorizing their existing benefits as needed
• Research and resolve coming-due and overdue cases appearing on the Exception Reports, working the Unresolved Flexible Appointment lists, and the RRR Received with Generated Status reports
• Troubleshoot, screen, track and resolve help desk tickets.
• Show tact, compassion and comfort in working with clients in crisis
• Work with a high level of independence, productivity and quality when processing cases
• Attend de-escalation and mental health first aid trainings, if and when offered.
• Attend monthly individual supervision and weekly group supervision
• Attend training with DHS FAAD and training refreshers.
• Attend CO Works Work Force Training to assist our CW WF Case Managers when an eligibility function needs to be completed in CBMS.

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:

• Eligibility cash program knowledge and experience, preferably CO Works
• High level of productivity and quality in processing eligibility cases
• Be able to work independently, with minimal supervision
• Be comfortable troubleshooting cases and navigating through CBMS
• Possess top-notch problem-solving skills
• Show a high level of understanding, courtesy, tact, empathy and concern
• Be able to remain calm and composed when dealing with challenging customers/clients
• Develop and maintain working relationships while encouraging cooperation, pride and a commitment to teamwork
• Sensitive to cultural diversity, race, gender and other individual differences in the workforce
• Willing to go the extra mile for our clients
• Have a proven track-record of success
• Maintain a high standard of personal conduct, practicing honesty in all professional relationships and endeavors.

Required Minimum Qualifications

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Experience Requirement: Three (3) years of technical/specialized clerical experience, including one year of experience determining eligibility for public assistance programs.
• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.
• License/Certifications: None

Application Deadline

This position is expected to stay open until December 4. Please submit your application as soon as possible and no later than December 4 at 11:59 PM.

About Everything Else

Job Profile

CS2658 Eligibility Technician II

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$23.33 - $35.00

Target Pay

Although the full range is listed, our expected hiring range for this position is between $23.33 and $29.16.

Agency

Denver Human Services

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. 

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.