At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

Position Overview

The General Liability (GL) Risk Analyst supports Loews Hotels & Co.’s Risk Management team by proactively investigating, analyzing, tracking, and mitigating guest and third-party liability exposures across our Universal Orlando hotel portfolio. Reporting to the Manager of Risk Operations, the analyst will help drive best-in-class claims management, improve total cost of risk (TCOR), and strengthen safety and compliance across multiple hotel brands.

Key Responsibilities

• Claims Management & Investigation:
  - Review, analyze, and triage all guest and third-party general liability claims from initial intake to closure.
  - Partner with hotel operations teams to conduct timely investigations, gather statements, and preserve evidence.
  - Maintain accurate claim files within the Risk Management Information System (RMIS).
  - Monitor claim cycle time, costs, and reserves; recommend appropriate settlements or defenses.
• Risk Analysis & Reporting:
  - Track and report on key metrics including claim frequency, claim severity, claim cost per closed file, subrogation recoveries, and TCOR benchmarks.
  - Identify trends and root causes to recommend corrective action and prevent recurrence.
  - Prepare periodic dashboards and executive summaries for senior leadership and insurance partners.
• Safety & Loss Prevention Support:
  - Collaborate with hotel leadership and Safety teams to implement corrective actions following incidents.
  - Support safety audits, OSHA recordkeeping, and training initiatives for hourly and management staff.
• Vendor & Partner Coordination:
  - Liaise with insurance carriers, third-party administrators (TPA), and defense counsel to ensure timely and fair claim resolution.
  - Assist in renewal submissions by providing accurate loss data and exposure information.
• Continuous Improvement:
  - Recommend and implement process improvements to enhance claims efficiency and reduce risk costs.
  - Support special projects such as policy updates, new property openings, and technology enhancements.
• Cross-training in Work Comp.

Qualifications

• Associate's degree or equivalent work experience in Risk Management, Insurance, Business Administration, Hospitality, or related field preferred
• 1 year of experience in claims, insurance, or risk analysis—hospitality or retail preferred.
• Working knowledge of RMIS platforms, insurance coverages, and claims handling practices preferred
• Strong analytical, investigative, and problem-solving skills with attention to detail.
• Excellent communication and interpersonal abilities to partner with hotel teams, guests, and outside vendors.
• Proficiency in Microsoft Excel, Word, and PowerPoint for data analysis and reporting.

About Loews Hotels at Universal Orlando

Loews Hotels at Universal Orlando consists of multiple award-winning resort hotels including Loews Universal Helios Grand Hotel, Universal Stella Nova Resort, Universal Terra Luna Resort, Loews Portofino Bay Hotel, Hard Rock Hotel®, Loews Royal Pacific Resort, Loews Sapphire Falls Resort, Universal’s Cabana Bay Beach Resort, Universal’s Aventura Hotel, and Endless Summer Resort – Surfside & Dockside Inn and Suites. Together these properties welcome millions of guests annually and provide a dynamic hospitality environment where safety, guest satisfaction, and operational excellence are top priorities.

Why Join Us

• Work in a world-class hospitality environment with strong corporate support.
• Make a measurable impact on guest safety, financial performance, and company reputation.
• Competitive salary, comprehensive benefits, and opportunities for career growth within Loews Hotels & Co.