About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $62,186 - $80,000 per year. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location
The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. During in-office days you can expect to work out of the Denver Human Services Castro office with flexibility to work out of other locations as needed. Employees must work within the state of Colorado on their off-site days.

What You’ll Do
At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

FAAD Application/EE Cells Supervisor
As an Operations Supervisor in Application/EE Cells, you will lead a diverse team of Document Management Technicians as they prepare documents for Eligibility Technicians who provide critical resources and services to Denver County residents in need of public assistance. The team you will supervise is responsible for researching case detail and history and determining accurate action required to work the following documents, applications, redeterminations, changes and verifications. While following Federal and State regulations regarding timeliness and quality for all public assistance documents.  You will work directly with your staff to ensure the delivery of exceptional customer service while also providing the timely and accurate completion of documents. The Operations Supervisor will encourage the growth and development of their staff and work collaboratively with partners within the division to meet the demands of a high-volume workload.

We are looking for a seasoned professional within the Human Services field with vision and strong skillsets in managing a diverse workforce, program planning and implementation, and prioritizing attention to urgent deadlines while meeting training goals related to performance management.

The selected candidate will:

• Have professional experience in the field of Human Services
• Be comfortable with ambiguity and have an uncompromising work-ethic
• Understand leadership and embrace change
• Show understanding, courtesy, tact, empathy and concern
• Develop and maintain working relationships while encouraging cooperation, pride and a commitment to teamwork
• Be sensitive to cultural diversity, race, gender and other individual differences in the workforce
• Be willing to work long hours when needed, and go the extra mile for our clients
• Have a proven track-record of success

Overall, the Human Services Operations Supervisor:

• Supervises and evaluates the work of employees who research and prepare documents for eligibility
• Encourages and guides team to meet and exceed goals
• Participates in discussions about process and procedures related to all aspects of Application/EE Cells operations
• Performs quality review of Document Management Technician’s work to ensure accuracy and compliance with state and federal guidelines related to public assistance programs as mandated by the federal government and ensures that federal reporting deadlines are met to avoid federal funding and fiscal sanctions
• Prepares and/or directs the preparation of records and reports and ensures that staff members enter and update information into the state and county computer systems
• Reviews, develops, or modifies work plans, methods, and procedures, determines work priorities, and develops work schedules to provide adequate staff coverage. Provides work instruction and assists employees with difficult and/or unusual assignments and encourages innovation
• Assigns and distributes work, reviews work for accuracy and completeness, and returns assignments with recommendations for proper completion
• Other related duties as assigned such as but not limited to:  Working closely with our PIAD partners; DHS IT; and other FAAD supervisors.

What You’ll Bring
We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics: 

• Experience using the Colorado Benefits Management System (CBMS)
• Human services leadership experience
• Database systems experience and/or reporting development and analysis
• 2-4 years of professional level experience and knowledge working with public assistance programs including TANF and adult financial services
• 2-4 years of professional level experience and knowledge working with the Colorado Benefits Management System (CBMS)
• Have experience with SharePoint and Microsoft Office
• Knowledge and understanding of imaging software and processes
• Be willing to go extra miles for our clients

Required Minimum Qualifications

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
• Experience Requirement: Five (5) years of experience performing technical, paraprofessional, and/ or administrative work (this does not include office support work)
• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement

Application Deadline
This position is expected to stay open until December 8th. Please submit your application as soon as possible and no later than December 8th at midnight to ensure consideration. 

About Everything Else

Job Profile

CS3096 Human Services Operations Supervisor

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$62,186.00 - $102,607.00

Target Pay

Although our full pay range is included above, the budgeted hiring range for this position is $62,186 - $80,000 based on education and experience.

Agency

Denver Human Services

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. 

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.