About Our Job

Denver International Airport is currently seeking an Airport Communications Center Supervisor to support the Airport Operations Team. If you’re interested in this field, please WATCH THIS VIDEO and apply directly to make a difference! 

What We Offer 

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver, DEN means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join DEN’s diverse, inclusive and talented workforce of more than 37,000 team members who are at the heart of what makes Denver, Denver. 

The City and County of Denver offers a competitive salary commensurate with education and experience. The target starting hourly range for this position is $39.56 to $50 per hour. We also offer generous benefits for full-time employees which include but are not limited to:  

• Medical Plans, Dental, Vision Insurance – eligible within 1 month of your start date   

• Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%) and 457 (b) Retirement Plan  

• PTO (over 3 weeks in your first year) and 12 paid holidays  

• STD, LTD, HSA, FSA, Life Insurance  

• CARE Bank, Family Leave Benefits  

• Employee Assistance Program, Employee Volunteer Program  

• EcoPass (unlimited free RTD bus/train rides)  

• Learning and Development Opportunities; Courses and Career Development Resources; Education Reimbursement Opportunities

• And so much more!!!  

Location and Schedule

• In this position you can expect to work 100% on site at the Communications Center at Denver International Airport. Free employee parking is provided. 

• The scheduled workweek may consist of either four 10‑hour shifts or five 8‑hour shifts and will vary. The candidate may be scheduled to work nights, weekends, and holidays. Shift differentials are offered for swing and overnight hours to recognize and reward employees unique schedules.

• This role supports mandatory on-call snow overtime.

• Schedules are subject to change and based on the operational needs or the organization.

What You’ll Do 

In this position you will be 1 of 7 supervisors reporting to the Communications Center Senior Manager. You will lead a group of Airport Communications Center Representatives and Airport Emergency Dispatchers to ensures that the daily operations at DEN are smooth and successful by facilitating communication between various Airport departments, Managers, Denver Police Department, Denver Fire Department, Denver Paramedics and Airport Security.

 

As an Airport Communications Center Supervisor, you can expect to:

• Supervise the enforcement of safety and security regulations for the airport

• Activate the Emergency Notification System. Ensures the timely notification of individuals and organizations assisting in the handling of airport emergencies

• Supervise airport-wide communications during crisis situations. Ensures compliance with the Airport Emergency Plan

• Oversee the issuance of Violation Notices to airport employees, tenants, and vendors that have violated Federal Aviation Regulations, Airport Security Plan, or Airport Rules and Regulations

• Implement and interpret policies and procedures developed by higher-level managers or supervisors. Assists in developing, recommending, and coordinating the implementation of new procedures for the assigned functions or unit

• Allocate and maintains resources within the supervised function in accordance with work requirements and budget constraints

• Establish and maintain preventative maintenance programs for communications center equipment

• Prepares written reports and records of work accomplished and provides information regarding new directives to employees of the work unit

• Receive training in managing field operations; safety and security compliance inspections; and managing, coordinating, and resolving airport emergencies, security problems and unusual situations.

• Develop goals, documents performance, provides performance feedback and formally evaluates the work of the employee; provides reward and recognition for proper and efficient performance. Coaches staff to achieve performance standards and identifies opportunities for continual improvement to performance standards by conducting 1:1 employee meetings

• Conduct hiring interviews and selects candidate(s) for job opening(s)

• Resolves problems encountered during daily operations and determines appropriate solutions; promotes teamwork. Encourages regular communication, informs staff of relevant business issues and their impact on the organization

• Demonstrates strong communication skills with both internal and external stakeholders, ensuring exceptional customer service and adherence to organizational standards

• Performs other related duties as assigned or requested

What You’ll Bring 

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. We are looking for candidates with some or all the following experience:

• Prior supervisory or leadership experience 

• Work experience in an airport or communications center environment

• Experience with or interest in learning the following software/systems: Microsoft Office Suite, Access Control System, Computer Aided Dispatch, Two-Way Multi-Channel Radio, and Multi-Line Phone System

Required Minimum Qualifications 

We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.

• Experience Requirement: Two (2) years of experience working in a high volume airport communications center which must include one year of emergency call taking and dispatching

• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.

• License/Certifications: By position, requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment.

FBI Background Check

FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required. 

Colorado Bureau of Investigation (CBI) Background Check required 

Must pass a CBI background and fingerprint check and obtain and maintain CBI certification as a condition of employment. Must take and pass an online test every two years to maintain certification.   

Shift Work, Snow Duties, and Emergency Incidents

This position does require shift work as DEN is a 24/7/365 operation (includes nights, weekends and holidays).  Mandatory extended/additional shifts can be required.  Additionally, this position is required to work mandatory snow duties, which vary and can include nights, weekends and holidays. 

About DEN  

​Since opening on Feb. 28, 1995, Denver International Airport (DEN) has become one of the world’s busiest airports. In 2025, 82,427,962 passengers passed through DEN, making DEN 4th busiest airport in the U.S. and the world’s 10th busiest airport. DEN is Colorado’s primary economic engine, generating $47.2 billion in annual economic impact for the state. At DEN, we are committed to fostering a diverse, inclusive, and equitable workplace. We celebrate individuality and strive to keep Equity, Diversity, Inclusion & Accessibility (EDIA) at the center of all that we do.  

Application Deadline 

This position is expected to stay open until 4/9. Please submit your application as soon as possible and no later than 11:59pm on 4/8 to ensure consideration. 

Internal Candidates Only: Please note that probationary employees are not eligible to apply to open positions until they’ve successfully passed probation. Please only apply if you have already passed probation. 

About Everything Else

Job Profile

CX2487 Airport Communications Center Supervisor

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$39.56 - $61.32

Target Pay

$39.56 to $50 per hour; Based on education and experience

Agency

Denver International Airport

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. 

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.