About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

The City and County of Denver offers competitive pay commensurate with education and experience.  New hires are typically brought into the organization between $26.00 and $31.00. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service

• 457B Retirement Plan

• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year

• Competitive medical, dental and vision plans effective within 1 month of start date

Location

This is an in-person position that will require you to be present five days a week with the possibility of being placed at any of the following branch locations dependent on need: 

• Northeast Branch: 4685 Peoria St #1 Denver, CO 80239 

• Northwest Branch: 3698 W 44th Ave Denver, CO 80211 

• Southeast Branch: 2243 S Monaco Pkwy Denver, CO 80222 

• Southwest Branch: 3100 S Sheridan Blvd, Denver, CO 80227 

• Tremont Branch: 2855 Tremont Pl Denver, CO 80205 

What You'll Do

Additionally, the DMV Lead Customer Service Agent will:

• Assist in running the daily operations such as opening, closing and securing offices, responding to escalated customer issues, issuing credits and making corrections to the State system

• Provide support with on-the-job training on motor vehicle policies, procedures, methods and techniques in order to process and issue motor vehicle titles and registration documents

• Respond to complex customer questions and issues such as titling and registration procedures, fee and tax requirements, emission testing and insurance requirements, explain statutes, policies, procedures and rules and resolve problems and/or concerns

• Process vehicle registration renewal applications received in the mail or online, review documents for completeness, accuracy, and compliance with statutes, issue motor vehicle registration documents and validation tabs determine why some renewals are rejected and send correspondence to customers explaining fees, reason for rejection and policies and procedures

• Maintain assigned state inventory, files and records as required by the Colorado Department of Revenue

• Operate a variety of office equipment, perform preventative maintenance, reports all malfunctions and troubleshoot problems in conjunction with a repair technician until the machine is in working order

• Perform other related duties as assigned

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

We are looking for someone with some or all the following skills and experience:

• Passion and dedication to ensuring the highest level of customer service to our Denver residents

• Superior communication skills

• Previous professional level Motor Vehicle titling and/or registration experience

Minimum Qualifications

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate

• Experience Requirement: Three (3) years of clerical experience which includes customer service involving the explanation of rules and regulations of which must include one (1) year of motor vehicle office support experience

• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements

• License/Certifications: Requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment.

Application Deadline

This position is expected to stay open until April 23rd. Please submit your application as soon as possible and no later than April 23rd at 11:59 p.m. to ensure consideration.

About Everything Else

Job Profile

CV2738 Motor Vehicle Agent Lead

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$25.30 - $37.96

Target Pay

$26.00 - $31.00

Agency

Department of Finance

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. 

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.