At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Loews Royal Pacific Resort

Join the ‘ohana’ at our island paradise that celebrates the Golden Age of Travel, and the adventures of island-hopping through the South Pacific.

Responsibilities:

• Work with Area DOM&E to create and implement procedures for Meetings & Events and/or Catering Sales

• Standardize forms, policies and procedures

• Provide direct supervision of the Meetings & Events and/or Catering Sales Team to include managers and hourly team members at assigned hotels

• Assists the Sales Department with sites for future business

• Performs annual reviews with team members, determines improvement and training needs while creating opportunities for succession planning

• Oversees the day-to-day Meetings & Events and/or Catering Sales operation at their respective properties.

• Research the competitive environment to determine the strengths and weaknesses of competitors

• Collaborates with Culinary leadership team to create Banquet menus

• Creates and maintains relationships with both internal and external clients throughout servicing of convention and/or catering business

• Effectively communicates convention and/or catering business needs with operating departments

• Anticipate the guests needs based on the hotel's guest mix, the current industry trends and competitive set trends to recommend appropriate product/service and operation needs relevant for the client and their program

• Implement and maintain training plans for Meetings & Events and/or Catering Sales Management Team

• Assists Area DOM&E with research, preparation and monitoring departmental forecasts and budget revenues

• Assists Area DOM&E with analysis and review of Meetings & Events and/or Catering Sales financial performance

• Oversee and support the functions of Meetings & Events and/or Catering Sales Managers in the preparation, planning, and servicing of their accounts

• Attend and/or lead meetings as appropriate: executive committee, staff, department, food and beverage, sales, (BEO) banquet event order, pre-convention, post-convention and others as appropriate

• Maintain group assignment file to ensure fair and appropriate distribution of groups to Meetings & Events and/or Catering Sales Management staff

• Travels to multiple properties in the same day to perform duties as appropriate

General:

• Notifies appropriate individuals of any problems or unusual matters of significance

• Is polite, friendly, and helpful to guests, management, and employees

• Attends appropriate hotel meetings and training sessions

• Promotes and applies teamwork skills at all times

• Maintains clean and excellent condition of equipment and work area

• Executes emergency procedures in accordance with hotel standards

• Complies with safety regulations and procedures

• Complies with hotel and department standards, policies and rules

Qualifications:

• Minimum two years’ experience as a Director or Associate Director of Meeting & Events in a multi-property environment

• Minimum five years’ experience as a Meetings & Events and/or Catering Sales Manager at a property with 50,000 square feet of meeting space

• Extensive knowledge of all hotel departments

• Able to interact effectively with all levels of hotel staff and management

• Excellent communication skills – written and verbal

• Excellent supervisory and selling skills

• Computer Skills to include Microsoft Applications

• Must be able to meet the demands of clients’ events to include presence at numerous food and beverage functions taking place throughout the day

• Excels in a fast-paced work environment

• Able to work a flexible schedule, including weekends and holidays

Preferred: 

• Delphi.fdc Experience

• Meeting Matrix or Social Tables Experience

• Food and Beverage Knowledge

• Professional (CMP) Certification