At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Universal Aventura Hotel

Join the team at this modern and stylish hotel, with cool tech features and a design that is free flowing and calming.

What We Are Looking For 

A highly organized and service-focused individual who serves as a point of contact for routine team member inquiries and assists with the coordinated execution of HR programs and processes under the direction of HR leadership. 

Who You Are 

• Service-minded with a professional and approachable demeanor 

• Organized and detail-oriented with the ability to manage competing priorities 

• Dependable and consistent when handling confidential information 

• Collaborative and responsive to leaders and team members 

• Calm and adaptable in fast-paced, high-volume environments 

What You Will Do 

• Serve as an initial point of contact for team members and leaders regarding routine HR-related questions, directing matters to appropriate HR resources as needed. 

• Support the administration and coordination of HR programs including onboarding, training coordination, engagement activities, and internal communications. 

• Maintain accurate, complete, and confidential team member records in accordance with established procedures. 

• Ensure the HR office is welcoming, organized, and accessible during published hours, including maintaining team member-related supplies. 

• Respond to general benefits and perks inquiries, engaging shared services for leaves of absence, accommodations, and complex benefits matters. 

• Assist with scheduling, tracking, and documentation related to required training, reviews, and HR deadlines. 

• Conduct routine audits of HR bulletin boards and required postings to support compliance. 

• Run and format standard HR reports to track milestones and key HR metrics, coordinating with shared services for complex reporting needs. 

• Maintain regular and reliable attendance in alignment with company standards and operational needs. 

• Embrace flexibility by performing other duties as assigned to support team and organizational goals. 

Your Experience Includes 

Required 

• Minimum of 2 years of professional work experience with transferable administrative or coordination responsibilities. 

• Experience supporting team member-facing processes in a fast-paced environment. 

• Proficiency in Microsoft Word, Excel, and PowerPoint. 

• Ability to operate standard office equipment. 

• Experience supporting onboarding, training coordination, or engagement activities, preferred. 

• Exposure to HR processes, preferred. 

• Bilingual abilities in Spanish or Creole, preferred.