Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Manager, Update Services(Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

The Impact You’ll Make in this Role

As a Manager, Update Services, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. In this role, you will make an impact by:

• Enhancing Customer Experience: Deliver exemplary service to facilitate smooth implementation of Solventum software updates and improve client satisfaction.
• Expansion of Service Portfolio: Annually enhance and diversify our service offerings within the HIS market by leveraging our existing portfolio.
• Optimizing Service Delivery: Conducting system health checks and identifying opportunities to enhance efficiency.
• Strategic Direction: Leads SUS services decision making to achieve long term goals.
• Financial Performance: Collaborating closely with internal teams, including Customer Care and Support leadership, to optimize costs and drive growth.
• Innovation & Change Management: Identifying opportunities to enhance service to remain competitive.
• Leadership: Shape the culture and performance of SUS. Mentor and foster growth through mentoring and coaching team
• Manage a team of both internal and third-party resources.
• Support process improvements by documenting operational processes and best practices.
• Assess and manage the mechanisms for providing exceptional reporting on performance of the service line.
• Create long-term strategies for improved processes that are quality driven.
• Exceed standards in meeting all client scheduled update service level objectives.
• Drive quality initiatives that reduce process variability.
• Identify service growth opportunities based on market conditions.
• Develop content for sales and marketing to position service opportunities.
• Represent Solventum in communications with external customers and internal customers related to Solventum Update Services.
• Collaborate with Client Care, Development, and Product Owners to address technical concerns identified by Solventum clients utilizing SUS.
• Lead and manage scheduling, application, and technology deployments to achieve outstanding results.
• Assess opportunities for enhancing operational metrics to elevate customer satisfaction levels.
• Establish best in market after-hours support as necessary for SUS clients.
• Serve as the client escalation point for all clients in the program

Qualifications 

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

Bachelor's degree or higher from an accredited institution and (7) seven years' experience in software services, vendor management, or project management in private, public, government or military environment

OR

High School Diploma/GED AND (14) fourteen years' software services, vendor management, or project management.in a private, public, government or military environment

Additional qualifications that could help you succeed even further in this role include:

• Possess a bachelor’s degree or higher from an accredited university.
• Experience in Health Information, and/or IT arena.
• Experience in the Client Services/Client Care arena.
• Experience in managing third party vendor business relationship.
• Prior experience with IT service management tools like ServiceNow.
• Excellent communication and collaboration skills for working with both technical and non-technical stakeholders.
• Working knowledge of internal Solventum HIS product portfolio
• Managing third party vendor relationships
• Prior experience working with International technical resources.
• Proficient in MS Word, MS Excel, Copilot, Power BI and MS Power Point
• Ability to manage multiple priorities and meet deadlines.
• Maintain the highest standards of personal and professional integrity and ethics.
• Capable of maintaining effective and professional customer relations in a fast-paced environment.
• Must consistently maintain a high degree of positive motivation with a strong commitment to meet operational goals.

Work location: Remote-United States

Travel: May include up to 10% [domestic/international]

Relocation Assistance: not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Onboarding Requirement: To improve the onboarding experience, you will have an opportunity to meet with your manager and other new employees as part of the Solventum new employee orientation. As a result, new employees hired for this position will be required to travel to a designated company location for on-site onboarding during their initial days of employment. Travel arrangements and related expenses will be coordinated and paid for by the company in accordance with its travel policy. Applies to new hires with a start date of October 1st 2025 or later.

Applicable to US Applicants Only:The expected compensation range for this position is $160,284 - $195,903, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County.

Solventum is an equal opportunity employer.  Solventum  will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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