Essential Job Duties

Category Strategy & Planning

• Develop and maintain a 3–5 year Towing Category Plan aligned with Caliber’s financial and operational goals. 
• Identify opportunities to reduce towing costs, improve service-level consistency, and enhance customer/center experience. 
• Publish market insights and competitor intelligence on towing industry trends, pricing, and capacity. 

Supplier Management 

• Build and maintain strong relationships with key towing vendors, regional partners, and national networks. 
• Conduct quarterly business reviews (QBRs) with top suppliers, including scorecards measuring cost, service, coverage, and responsiveness. 
• Lead supplier performance reviews, escalate underperformance, and negotiate remedies or transitions as needed. 

Sourcing & Negotiation 

• Lead strategic sourcing events for towing services (regional/national agreements). 
• Negotiate contracts with focus on rate optimization, service-level commitments (response time, coverage zones), and performance-based incentives. 
• Ensure contracts support scalability for new centers and align with Caliber’s growth trajectory. 

Collaboration & Execution 

• Translate strategy into contracts, policies, and tactical execution. 
• Work with field operations, RVPs, and centers to ensure compliance with preferred towing partners and capture of negotiated spend. 
• Provide guidance to the P2P team on towing-specific invoicing, service validations, and dispute resolution processes. 

Risk & Innovation 

• Assess and mitigate risks related to towing capacity, regional coverage gaps, or service disruptions. 
• Explore innovative solutions such as digital dispatch, GPS tracking, and integrated towing platforms. 
• Benchmark against industry leaders to continuously raise service levels and reduce cost-to-serve. 

Skills/Requirements 

• Bachelor’s degree in supply chain, logistics, business, or related field. 
• 5+ years of experience in procurement, supply chain, or transportation/logistics. 
• Proven ability to negotiate service agreements, with knowledge of towing or fleet operations a strong plus. 
• Strong analytical skills to evaluate cost, service, and coverage trade-offs. 
• Experience engaging with senior leadership and operational teams. 
• Ability to influence cross-functional stakeholders and present category strategies with clarity.