Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

***This position is an onsite role, and candidates must be able to work on-site in Blue Ash, Ohio***

We are searching for the next Customer Service Operations Liaison champion.

In this role, you will assist leadership with the day-to-day operations of the Customer Service unit with a particular focus on associate development. Act as a department subject matter expert in the absence of management. Act as a communication and performance liaison between Customer Service and other Revenue Cycle Departments. Identify performance trends and training opportunities through staff evaluation and team collaboration. Supporting system and client implementations and go-lives. Development and create training materials, reference guides, lesson plans and SOPs.

Job Responsibilities:

• Focus on training new hires and existing staff within Customer Service.

• Responsible for identifying training needs for the department, performing training assessments, designing, maintaining and delivering curriculum and learning materials tied to all department functions.

• Provide hands on structured learning experiences for new hires by monitoring phone calls and quality outcomes.

• Assess training effectiveness to ensure incorporation of taught skills. Partner with the Ensemble training team to stay current on overall company training requirements.

• Provide operational floor support to ensure the staff is following all processes and procedures.

• Must demonstrate critical thinking, problem solving and knowledge of all the Revenue Cycle areas and processes to be effective in the position.

• Communicate patterns and trends with other departments to improve outcomes and achieve goals.

• Client diversity and expert knowledge required for 20 plus clients.

• Consult on the current state of IT systems and provide data advise on operational improvements.

• Expert knowledge for assisting Operations leaders with client and system implementations and go-lives.

Required Education:

• Bachelor's Degree or Equivalent Experience

Required Experience:

• Minimum Years and Type of Experience: 1-3 years.

Other Preferred Knowledge, Skills and Abilities

• SMART certification.

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. 

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

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