At Floor & Decor, we’re transforming spaces and careers across the country. The most exciting thing we’re building isn’t just floors—it’s a company without ceilings where dreamers, thinkers, and doers shape our future. With over 250 stores and counting, this is where ambition meets opportunity. Are you looking for new challenges? Let's build what's next.

Your Work Matters

As a Pro Services Program Manager, you’ll shape the experience that keeps our most loyal customers coming back. You’ll turn data into action, building strategies that deepen relationships, fuel sales growth, and make Floor & Decor the go-to partner for professional builders, remodelers, and contractors. The work you do will directly influence how Pro Customers experience our brand, our stores, and our commitment to helping them succeed.

Your Day Consists Of

• Leading the strategy, execution, and optimization of PRO Services initiatives that drive customer acquisition, engagement and retention.
• Serving as the go-to expert for field leaders and store teams, providing the best customer service support to our Stores and Pro Customers.
• Using Salesforce, and Excel to track performance, uncover trends, and translate insights into action.
• Partnering with Marketing, IT, Finance, and Operations to enhance the customer journey and operational processes.
• Developing training and communication tools that empower teams and create consistency across all stores.
• Managing vendor relationships to ensure timely, high-quality delivery of program initiatives.

You’ll Be Successful With

• Bachelors Degree in Business, Marketing, Analytics, or a related field.
• 3+ years in program management, operations, or analytics, ideally in retail, loyalty, or customer experience.
• A data-driven mindset with the ability to interpret complex information and make clear, actionable recommendations.
• Experience collaborating across functions and influencing stakeholders to drive outcomes.
• Ability to ideate and own projects from start to finish — a self-starter who proactively identifies opportunities and drives them to completion.
• Strong communication and presentation skills with a focus on clarity, persuasion, and impact.
• Experience with loyalty programs, customer segmentation, or CRM systems is highly desirable.
• Comfort in fast-paced environments and a proactive approach to solving problems before they surface.
• Familiarity with Salesforce, Power BI, or similar tools is a major plus.

You’ll Be Supported With

• Programs like 401K with discretionary company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
• Work-life balance, including
  • Paid vacation and sick time for eligible associates
  • Paid holidays plus a personal holiday
  • Paid Volunteer Time Off that starts on Day 1

Work Environment / Physical Expectations

• Primarily a sedentary role with extended periods of sitting, though occasional walking, standing, or light physical activity (lifting up to 20 lbs) may be needed.
• Work is typically performed in a quiet to moderate office setting, with occasional exposure to active warehouse environments and moving equipment.
• Occasional travel required including air and car travel

Benefits & Rewards

Bonus opportunities & career advancement opportunities at every level

Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program

Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)

Work-life balance, including:

• Paid vacation and sick time for eligible associates

• Paid holidays plus a personal holiday

• Paid Volunteer Time Off that starts on Day 1

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.