InnovaCare Management Services Company, LLC

Essential Job Functions

Provides administrative support to case manager and clinic team by:

• Reviewing daily schedules to identify high-cost patients
• Participate in daily clinic morning huddles
• Participate in weekly UM/CM rounds
• Perform task-driven outreach according to plan of care
• Schedules follow up appointments after ED events
• Send letters / reminder for patients not seen not established
• Follow up with other teams for pending tasks completeness

Also:

• Provides Tier Two patient outreach for short term case management
• Follows up on referral/ DME / specialists visits completeness with patients
• Assists with required paperwork from hospitals. SNFs. LTAC, Home health
• Tuck in calls to real time rising risk patients
• Assists case manager and clinic staff with daily outreach for specific tasks
• Confirm medication is being taken; Confirm patient attended specialist appointment and update goals; Confirm patient has received DME, HHC or any resources outlines in the plan of care

Minimum Required Education, Experience & Skills

• College degree or completion of college courses in healthcare, care management, or similar focus.
• Medical Assistant, health coaching, or care management prior experience preferred

Preferred Education, Experience & Skills

• Good interpersonal skills
• Able to stay in constant communication with the team.
• Able to multitask in a fast-paced environment
• Bilingual in English/Spanish preferred but not required