Charter Manufacturing is a fourth-generation family-owned business where our will to grow drives us to do it better.  Join the team and become part of our family!

Human Resources Service Specialist I

Location: Hybrid – 3 days per week onsite in Mequon, WI

Position Purpose / Mission

As a Human Resources Service Specialist I, you will provide knowledge, support, and high-touch service to candidates, employees, HR Partners, and managers throughout the employee life cycle. This role involves managing essential HR activities with accuracy and integrity, ensuring compliance with policies and procedures. You will collaborate with HR Partners and Centers of Excellence (COE) to resolve cases promptly while also supporting talent acquisition, learning, and communications initiatives.

What You Bring

• Associate's degree in human resources management or a related field

• HRIS (Human Resources Information Systems) experience

• Ability to handle and maintain highly confidential information

• Strong attention to detail and data accuracy

• Excellent interpersonal skills; approachable and able to build rapport quickly

• Customer service mindset with problem-solving ability

• Proficiency in Microsoft Word and Excel

What is Nice to Have

• Experience in social media and communications

• Call center or other customer-facing role experience

• Process improvement or Continuous Improvement experience

• Familiarity with ticketing/case management systems (e.g., Helix)

• Experience coordinating large projects across multiple locations

Key Responsibilities

• Provide HR support by answering questions, resolving cases, and guiding employees through processes

• Maintain HR systems and ensure accuracy in documentation, data entry, and compliance

• Process employment verifications, unemployment claims, tuition reimbursements, and recognition requests

• Support onboarding, background checks, drug screens, and leaves of absence

• Partner with HR to resolve escalated issues and provide updates

• Assist with communications and social media initiatives

• Contribute to process improvements and provide backup support for HR Service Center team members

Why You’ll Love Working Here

• Culture of Trust & Empowerment – We believe our culture is our strongest competitive advantage, where employees are encouraged to grow and thrive.

• Hybrid Flexibility – Balance your week with three days onsite collaboration and two days remote work.

• Career Growth – Build your HR expertise with opportunities for cross-functional collaboration, training, and advancement.

• Comprehensive Benefits – Competitive pay, medical/dental/vision, 401(k) match, paid time off, and more.

• Stability & Support – Join a family-owned company rooted in long-term success and continuous improvement.

We offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing. Additionally, we offer company-paid life insurance, disability coverage, and paid time off (PTO).