Kantar Media is a global leader in data, insights, and consulting services, specialising in media measurement, audience analysis, and advertising effectiveness. As people increasingly move across channels and platforms, our data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making. We help brands, agencies, and media owners navigate the complex world of media and advertising through cutting-edge technology and deep expertise. Our presence in over 80 countries and innovative approach has earned us a global reputation for delivering actionable insights that shape the future of the media landscape.

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Job Details

Este profissional irá realizar atendimento remoto as demandas de suporte técnico TI e implementações de projetos de TI.

O que você irá fazer?

• Realizar triagem, solucionar chamados (incidentes, requisições e dúvidas) ou escalonar para equipe especializada quando necessário;
• Realizar o atendimento remoto de primeiro nível dos chamados (incidentes, requisições e dúvidas), dos colaboradores da empresa;
• Analisar de problemas;
• Analisar e propor melhorias de processo;
• Atualizar regularmente os controles da área;
• Implementar em equipe as definições técnicas.

O que precisamos?

• Graduação completa na área de tecnologia da informação;
• Sólida experiência em suporte técnico em TI, em ambiente Windows (Workstation), Office/Microsoft 365 e IOS/MacOS (Mobile e MacBook);
• Possuir Inglês Avançado e espanhol intermediário;
• Certificações:

ITIL V4 Foundation;

Modern Desktop Administrator Associate (MD-102);

Microsoft 365 Fundamentals (MS-900);

Microsoft Azure Fundamentals (AZ-900).

Ter conhecimento em:

• MS OFFICE 365 – Ambiente Administrativo;
• Active Directory (AD) e Azure (ID-ENTRA);
• MacOS operating systems;
• Windows Server 2019 ou Superior;
• MS Power Plataform (low-code).

Será um diferencial:

• Conhecer ferramentas: Cryptografia, antivirus, formatação de computadores e Active Directory (AD);
• Domínio de Scripts em PowerShell.

  Este profissional irá realizar atendimento remoto as demandas de suporte técnico TI e implementações de projetos de TI.

Country

Why join Kantar Media?

We pride ourselves on understanding people, and what makes us think and act the way we do.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar Media.