Hawaiʻi Convention Center

• Manages various types of events as dictated by ongoing event activity
• Manages all logistics for events booked at HCC.  Determines event strategies and plans how to accomplish event success.
• Primary contact and principle liaison during an event.
• Determines needs and resolve problems by making strategic, business oriented and client-serving decisions required to ensure a successful event.
• Builds and maintains successful business relationships with clients in effort to provide exceptional customer service and increase probability of future bookings/return. 
• Provide paperwork for the planning of a successful event (resumes, work orders, floor plans, event report and final invoicing).
• Provide detailed accounting of all event charges and collects payment in advance as outlined in the license agreement.
• Accepts project work as assigned by the Director of Events and attends meetings regularly with various support departments to ensure open communication in the shared desire of improving efficiencies and reducing cost.
• Runs reports and understands key performance indicators with the USI framework.
• Ensures that our customers receive correct and up to date information about programs, events and quoted prices.
• Ensures customer needs are efficiently and effectively identified and questions or concerns are resolved. 
• Builds and maintains successful business relationships with clients in effort to provide exceptional customer service and increase probability of future bookings/return.

 SAFETY:

• Monitors events to ensure all building rules, policies and safety procedures are being adhered to and enforced during events.

SITE TOURS:

• Conducts site tours of facility to prospective and/or booked clients.
• Shows the variety of usage, operations and functions the facility can provide.  Conducts precon meetings and presentations, as needed.

Required Qualifications (Job Knowledge, Skills, and Education):

• A minimum education level of: High School Diploma or its equivalency             
• A minimum of 4-5 years of related work experience.
• Experience effectively managing and/or planning events, including articulating details, commencing effective communication to internal support teams as well as client appointed points of contact.
• Excellent customer service skills working with diverse backgrounds and able to adapt to many changes and additions.
• Excellent knowledge of computer operations (Microsoft Office 365)
• Effective oral communication and listening skills; able to speak clearly to give instructions and explanations and listen/understand when communicating with staff, vendors, and clients
• Effective written communication skills; able to write and compose correspondence, contracts, memos and reports
• Experience establishing and maintaining cooperative and productive work relationships
• Excellent organizational and time management skills; strong attention to detail
• Experience managing multiple priorities and working independently; able to multi-task in a fast-paced environment while meeting deadlines and remaining productive and professional.
• Demonstrated independent thinking and problem-solving skills; able to work with confidential information
• Must possess and exude a positive, team-oriented attitude
• Self-starter with a willingness and enthusiasm for taking on additional responsibility
• Due to the cyclical nature of the entertainment industry, employees may be required to work varying schedules to reflect the business needs of the company.  Candidates are expected to multi task multiple accounts at one time while meeting deadlines and benchmarks set forth by the Director of Events.
• Ability to stand or otherwise remain in a stationary position for several hours
• Ability to walk or otherwise move about frequently for several hours\Must have the ability to work harmoniously in a team setting exhibiting the “Aloha Spirit” to fellow workers, guests, clients and the community so as to provide exceptional customer service while demonstrating behaviors that reflect the Hawai‘i Convention Center’s vision, mission statement and values.

Range of pay 75K - 85K Annually