Summary
 

This role is focused on creating a positive experience for all of our Medicare Advantage members. This includes coordinating local health events and conducting outreach programs through text, mail and phone. As well as using the events to outreach and educate our members on new programs and abilities. The measures of success for this role are based on Stars CAHPS surveys, member retention and member satisfaction scores. This role will also be responsible for managing external partners that conduct services to MA members and conducting new and thorough research to ensure we have the most up to date data. Some travel within the state of South Carolina will be required for this role.

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we have been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are committed to the same philosophy, consider joining our team!

Here is your opportunity to join a dynamic team at a diverse company with secure, community roots and an innovative future.

Description
 

Logistics

This position is full time (40 hours/week) Monday-Friday 8:30-5:00 on-site at the Government Programs Complex location and (2 days W@H) after training.

What You Will Do:

• Manages communication channels (mobile, emails, phone, letters, etc) and the member touch point map. Recommends communications channels and member engagement opportunities. Provides continuity between multiple areas of the business through participation in work sessions/meetings. Engages with contracted vendors as appropriate.

• Determines what communications data is to be measured and coordinates with areas to collect/retrieve this data. Through review of this data, validates that appropriate and custom communications are relayed to members.

• Develops and reviews reports, analyzing results to ensure effectiveness of member segmentation.

• Presents findings/analysis to management on the effectiveness of member engagement communications.

To Qualify for This Position, You Will Need:

• Required Education: Bachelor's in a job related field

• Required Work Experience: 3 years of member support services experience, including 2 years of business research and data review experience.

We Prefer That You Have:

• Preferred Work Experience:

• Experience coordinating and organizing events.

• Experience with growth and retention strategy.

• Experience with member outreach and education.

• Research experience in an insurance industry.

• Team oriented and enthusiastic.

What We Can Do for You:

• 401(k) retirement savings plan with company match

• Subsidized health plans and free vision coverage

• Life insurance

• Paid annual leave – the longer you work here, the more you earn

• Nine paid holidays

• On-site cafeterias and fitness centers in major locations

• Wellness programs and healthy lifestyle premium discount

• Tuition assistance

• Service recognition

• Incentive Plan

• Merit Plan

• Continuing education funds for additional certifications and certification renewal

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications.  This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Some states have required notifications. Here's more information. 

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.com or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information.

Some states have required notifications. Here's more information.