RAMSEY MAZDA

As our Express Lube Advisor, you’ll be the welcoming face of our service drive. You’ll greet customers, listen carefully to their needs, and clearly communicate recommended services. You’ll also be the essential link between our technicians and customers—ensuring transparency, accuracy, and a confident, positive experience from start to finish.

This role reports directly to the Service Manager and plays a key part in our customer loyalty journey.

Your Day-to-Day Impact: What You’ll Own:

Connection & Communication

• Professionally answer incoming customer calls
• Greet service guests warmly and guide them through the Initial Customer Contact process
• Identify and confirm customer concerns, providing clear explanations of service needs, pricing, and timelines

Service Coordination & Accuracy

• Perform vehicle walk‑arounds to assess needs
• Prepare accurate repair orders using ADP
• Offer and review multi‑point inspections with customers
• Provide upfront, accurate estimates and obtain proper approvals
• Dispatch repair orders efficiently per departmental guidelines

Follow‑Through That Builds Trust

• Maintain contact with customers during service
• Clearly communicate technician findings and recommendations
• Deliver vehicles promptly and professionally
• Process payments and ensure a polished Customer Delivery experience

What Drives Your Success Here

Skills That Make You Stand Out

• Strong attention to detail and sense of urgency
• Excellent verbal communication
• Ability to type efficiently and accurately
• Basic math and computer skills

Competencies That Help You Thrive

• Strong personal accountability and follow‑through
• Adaptability and willingness to embrace change
• Team‑first mindset with a positive attitude
• Commitment to continuous learning and improvement

Ready to Accelerate Your Career? Apply Today!

Don’t wait—your next opportunity is here.
Click Apply Now on Indeed and take the first step toward joining the Ramsey Mazda service team. We can’t wait to meet you.