Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

As a Service Technician, you provide repair and installation on a variety of dental equipment and products, including networking, computers, and software in a Windows environment. The Service Technician learns and follows the manufacturer's guidelines for repairing devices. Training is provided through a mentorship program with other branch technicians and manufacturers, online training courses, and field experience.

This position is based in the St-John’s area, but regular travel throughout Newfoundland and Labrador is expected.

Essential Functions

• Determines the parts, supplies, or tools required to complete service requests.

• Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.

• Repairs equipment to manufacturer specs.

• Ensures the service commitments are met within standard response time.

• Work with Sales Representatives to present Maintenance Agreements to customers.

• Follow repair and manufacturer schedules for customers on Service Agreements.

• Complete all required paperwork, i.e., work orders, repair tags, and equipment loaner tags.

• Learns and follows specific manufacturer guidelines for repairs as well as all company policies related to asepsis.

• Provide technical support and train customers on the use and basic maintenance of all equipment sold.

• Ensure proper vehicle maintenance guidelines and safe driving habits are followed.

• Manage inventory and restocks when necessary.

• Performs other duties as assigned.

 Job Qualifications

• High school diploma or equivalent.

• Technical training in the biomedical or electronics field is preferred.

• Valid driver's license and in order required.

• Excellent organizational and problem-solving skills.

• Motivated team player.

• Strong customer service skills.

• 2 to 3 years of experience in the repair field in a dental/medical environment.

• General mechanical aptitude with prior experience in the areas of carpentry /plumbing /heating/electricity/electronics required.

• Good communication skills, both written and verbal in English.

• General computer proficiency, including knowledge of Windows-based programs and experience with peripherals such as printers, backups, scanners, and modems, is preferred.

• Proficiency in spoken French is an asset.