SUMMARY

The Freight Broker is responsible for managing the end-to-end lifecycle of freight transactions, including customer acquisition, carrier coordination, shipment tracking, and delivery assurance. This role demands a blend of sales expertise, operational efficiency, and relationship management to ensure seamless execution of logistics services. The ideal candidate excels in a fast-paced environment, demonstrates strong negotiation and communication skills, and takes full ownership of each load from initiation to completion.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop and maintain a portfolio of shipper and carrier relationships through proactive outreach via phone, email, and CRM tools.
• Generate rate quotes, schedule shipments, enter orders, and negotiate carrier rates to ensure cost-effective transportation solutions.
• Execute cradle-to-grave freight management, including dispatching carriers, tracking shipments, resolving discrepancies, and ensuring timely delivery.
• Design and implement customer-specific sales strategies, incorporating profitability analysis, equipment and mode selection, and market intelligence.
• Secure rate agreements and solicit multi-modal and volume-based freight opportunities.
• Coordinate load assignments, provide routing information, manage real-time issues, and schedule appointments with shippers and receivers.
• Expand and maintain a reliable carrier base through relationship-building and performance evaluation.
• Deliver exceptional customer service by maintaining proactive communication, resolving issues promptly, and identifying opportunities for account growth.
• Continuously assess and improve operational processes to enhance efficiency and service quality.
• Collaborate with the sales team to develop procedures and identify opportunities to expand service offerings and business lanes.
• Monitor shipment performance and quality control, ensuring alignment with customer expectations.
• Develop and refine processes that facilitate effective information sharing between customers and internal teams.

QUALIFICATONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

High School diploma or equivalent degree required; Bachelor’s Degree preferred. 1-3 years of experience in transportation brokerage; desired 1-2 years of experience in sales or account management is preferred, but not required.

Travel:

Potential to travel within a regional or nationwide capacity – may be occasional to frequent and could include overnights.

Knowledge, Skills, and abilities:

• Strong verbal and written communication skills.
• Proven ability to build and maintain effective working relationships.
• Demonstrated excellence in customer service and client interaction.
• Skilled in prioritizing, organizing, and managing multiple tasks while meeting deadlines.
• Capable of analyzing complex problems, evaluating options, and implementing effective solutions.
• Detail-oriented with a high degree of accuracy in task execution.
• Proficient in collecting, interpreting, and utilizing data to support operational activities.
• Effective team player with the ability to collaborate or work independently as needed.
• Experienced in preparing clear, concise documentation including reports, procedures, correspondence, and other written materials.
• Comfortable communicating cross departmentally with a range of customers and team members.

PHYSICAL/ENVIRONMENTAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity Level:

While performing the duties of this Job, the employee is regularly required to stand, walk, sit, use hands to finger, handle, or feel, see clearly and talk or hear. The employee must occasionally lift and/or move up to 10 pounds unassisted.

Working Conditions:

Noise level in the work environment is usually moderate. Work is performed climate-controlled environment in an office setting with adequate ventilation.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.