About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Help Desk Representative III

📍 Location: Frisco, Texas (In-office Tuesday–Thursday, Remote Friday–Saturday)
🕒 Shift: Tuesday–Saturday | Hours: 10:00 AM – 7:00 PM
🌐 Work Environment: 24/7/365 support, including holidays

Pay: $21-22 hourly

About NCR

NCR connects people to cash where they shop, work, and live. Supporting over 237,000 ATMs globally, NCR partners with retailers, financial institutions, and prepaid card programs to provide seamless, surcharge-free access to cash. We are where cash meets commerce.

As a Help Desk Representative III, you will serve as a key support resource for NCR’s ATM network, ensuring timely and accurate resolution of technical issues. You’ll act as a liaison between customers, service vendors, and internal teams, providing expert-level troubleshooting and guidance in a fast-paced, 24/7 environment.

Key Responsibilities

• Diagnose ATM issues using real-time system data and customer input
• Communicate technical information clearly to both technical and non-technical audiences
• Handle escalated inbound calls and assist in de-escalation and resolution
• Support and coach Help Desk agents with daily questions and training needs
• Monitor call queues and ensure agents are meeting performance expectations
• Assign tickets and reports, and collaborate with supervisors on reporting and metrics
• Make outbound calls to clients and vendors for follow-up and troubleshooting
• Maintain accurate records by creating, reviewing, and closing service tickets
• Monitor multiple email inboxes and respond within SLA timelines
• Follow up on open investigations to ensure timely and accurate closure
• Take on special projects as assigned by management

Systems You’ll Use

• Microsoft Office Suite
• ADP Self Service
• CORE
• Device Manager
• Windows XP Operating Systems

Qualifications

• Minimum 2 years of customer service or call center experience, preferably in a technical support environment
• Experience handling both inbound and outbound calls
• Strong knowledge of Windows XP and proficiency in Outlook, Word, and Excel
• Typing speed of at least 50 WPM
• Strong independent decision-making and problem-solving skills
• Flexibility to work evenings, weekends, and holidays as needed
• Must pass applicable background checks

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.