Why Choose Suddath to “Move” your Career to the Next Level?

At Suddath, you can be part of something special and inclusive!  Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees.  Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development
• For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits. 

Summary: 

Direct the work of the claims team to ensure timely, accurate and fair resolution of claims for loss or damage while maintaining customer satisfaction

Essential Duties and Responsibilities:

Direct the work of the claims team to ensure timely, accurate and fair resolution of claims for loss or damage

Develop and maintain process improvement practices to streamline operations and improve efficiencies, including strategic outsourcing and sharing of work load

Assist with the development of new standards and methods to increase efficiency to reduce claims expenses, solve problems, etc

Evaluate claim inspectors and repair service providers for cost efficiency and quality of work

Monitor claim subrogation processes to assure recovery of costs from other parties, and prevent paying money to other parties where no liability exists

Investigates escalated customer complaints and provides resolution; communicates with customers via phone or email

Provide timely reports and feedback at claims prevention and reduction

Oversee coordination between government services and Suddath accounting functions of payables and receivables, including internal chargeback processes

Job skills required:

Strong written and oral communication skills

Strong time management skills

Strong organizational skill and ability to juggle multiple demands without missing deadlines

Strong troubleshooting and creative problem solving skills to resolve issues

Demonstrated ability to work effectively, independently or as part of a team

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or general education degree (GED) required; Bachelor’s degree preferred; five years related experience and/or training; or equivalent combination of education and experience.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization. Excellent customer service and oral/written communication skills required.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of MS Word, Excel and Outlook. Deep and demonstrable understanding of MoversSuite, GMMS, Great Plains, Suddath Works, and the internal practices of SGS Accounting required.

Certificates and Licenses:

No certifications needed.

Travel:

There is little or no travel required for this position.

Supervisory Responsibilities:

Responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include Close vision and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.