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The Director, National Hail is responsible for leading and expanding Dent Wizard’s National Hail partnership programs, as well as overseeing all related operations. This role blends strategic leadership, operational oversight, and business development to ensure exceptional service delivery, client satisfaction, and sustainable revenue growth. The ideal candidate brings deep expertise in Hail operations, strong dealership and body shop relationship management, and a proven ability to lead high-performing teams in dynamic environments.

Key Responsibilities:

Customer Experience & Relationship Management

• Serve as the primary liaison between the company, Dealerships, and Bodyshop partners.
• Ensure delivery standards meet or exceed expectations and compliance requirements.
• Collaborate with sales and operations teams to support National Hail-driven programs and campaigns.
• Manage service-level agreements related to National Hail programs.
• Develop solutions for the repair/inspection process and procedures for customers

Hail Operations

• Oversee all HAIL operations, including team management, estimate training, and performance optimization.
• Ensure quality control and adherence to industry standards in Hail repair processes.
• Work closely with technicians and managers to improve efficiency and customer satisfaction.
• Implement and maintain standardized processes across all service locations.
• Develop and manage budgets for HAIL service operations, optimizing resource allocation and cost efficiency.
• Analyze performance metrics and implement strategies to improve service delivery, reduce turnaround times, and increase profitability.
• Stay updated on industry trends, such as advancements in HAIL techniques and repair protocols, to maintain a competitive edge.

Leadership, Coaching & Development

• Drive a culture of coaching through in field and on the job engagement and formalized training to support field
• Hire, develop and motivate operations leaders and technicians.
• Maintain operations to meet Company provided guidelines regarding safety and compliance with Local, State, and Federal ordinances, including OHSA and EPA.

• Lead cross-functional teams in achieving service excellence and revenue targets.

Business Development

• Manage a team of Business Development Executives to drive long-term business relationships.
• Identify and pursue new business opportunities in hail-impacted areas, including canvassing for leads and filing insurance claims.
• Monitor industry trends and identify new opportunities for business development.
• Collaborate with sales and marketing teams to promote HAIL services to dealerships, insurance companies, Bodyshop’s, and direct customers.
• Review work orders, negotiate approvals, and build relationships with clients to drive repeat business.
• Availability to respond to customer requests for services 24/7

Qualifications and Skills

• Bachelor’s degree in business administration, Insurance, Automotive Management, or related field preferred.
• 7+ years of experience in automotive repair, with at least 2 years in HAIL services and a minimum of 5 years in a leadership role.
• Proficiency in using claims management software, data analytics tools, and Microsoft Office Suite.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make data-driven decisions.
• Excellent verbal and written communication skills, with the ability to effectively interact with stakeholders at all levels, including senior management, repair shops, and insurers.
• Proven ability to lead and develop high-performing teams, with a focus on collaboration, accountability, and continuous improvement.

Physical Job Requirements

• Continuous viewing from and inputting data to a computer screen
• Role involves sitting with frequent walking and standing at customer sites.
• Lifting is typically limited to light objects (up to 10 lbs.)
• Fast-paced environment requires high accuracy and attention to detail.
• Must be adaptable to all types of weather conditions to navigate external job sites.
• Extensive travel over 75%; ability to travel with short notice.

The compensation offered for this position will depend on qualifications, experience, and geographic location.

The starting compensation is expected to be:

$109,300 - $163,900/ Year

This position is targeted to close on:

We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. 

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at recruiting@dentwizard.com.