Base Pay Range:

As a Customer Account Production Specialist – Ford Rebate, your essential job functions will include the following:

• Creating and distributing weekly rebate report files, as well as handling ad hoc requests.
• Assist with rebate promotion set up online, as well as submitting tasks to the programmers.
• Investigate all customer concerns with the fulfillment centers.
• Communicate rebate promotions to the Redemption Headquarters team
• Coordinate with the Special Projects Supervisor to implement and track all program moves.
• Maintain broad knowledge of Ford internal repair order systems.
• Respond to inbound and outbound calls with customers, car dealerships, and distribution centers within one business day, while providing superior customer service, technical related advice and translating inquiries into opportunities.
• Ability to provide customer solutions through general knowledge of products and processes as well as provides support to team as needed
• Exhibit a strong focus on developing relationships.
• Represent AMI with all Ford dealers and customers.
• Evaluate the customer’s needs and determine appropriate actions.
• Contribute to the development and share innovative ideas to improve processes and policy to enhance the customer experience.
• Ensure the accurate processing of rebates as needed.
• Interact with other departments to ensure timely responses to customer inquiries and rebates.
• Resolve customer concerns and questions as it relates to rebate fulfillment issues.
• Strive for one call resolution with every customer. 
• Display a professional manner when dealing with internal and external customers.
• Complete all administrative documentation required.
• Input critical notes to contact center management system.
• Attend all training sessions, as required.
• Exhibited basic proficiency with diagnostic skills and industry/product knowledge

• Confer with internal associates to define problems, collect data, establish facts, and draw valid conclusions on key analytical assignments

EOE Statement: Automated Media, Inc is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. 

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Automated Media, Inc's Human Resources Department to discuss your specific needs. Please feel free to contact us at 1-800-933-2537 x6550.