For a quick application text APPLY1 to 82174

As a District Operations Manager your essential job functions include:

Leadership / Strategic Initiatives (50%)

• Create a positive and productive working environment consistent with Dent Wizard’s core values

• Communicate Dent Wizard’s vision and execute on company strategy

• With the Senior Director of Operations, build and execute a District business strategy, focused on the Dealer/Rental business

• Deliver Dealer/Rental operating performance for the District at or above budget in terms of Revenue, EBITDA, LSR, Customer Expansion, Customer Retention, Employee Engagement and Retention, Service Expansion and WTD

• Partner with enabling functions to drive operational efficiencies, standard operating procedures, and cost reductions

• Drive a culture of coaching through on the job engagement and informal and formal training to support field operations effectiveness and the consistent development of people

• Hire, develop and motivate a team of high performing Operations leaders

• Manage and monitor maintenance on capital equipment, e.g. paint booths, compressors, etc.

• Support Area Ops Managers and Fixed Ops Managers to identify opportunities to streamline and simplify processes, as well as optimize day-to-day operations

• Ensure Company resources are deployed profitably by evaluating and recommending investment decisions regarding headcount, coverage patterns, equipment, etc.

• Maintain operations to meet Company provided guidelines regarding safety and compliance with Local, State, and Federal ordinances, including OHSA and EPA

• Lead field town hall communications

Customer Engagement (20%)

• Partner with Sales to lead Team Sell drive revenue (including WTD), customer retention and five-star service

• Develop strong relationships with key customers and deliver five-star customer service to create additional opportunities

• Coordinate with sales to support team in cross-sell and customer relationship management

• Coordinate site launch initiatives with ops support, AOM/FOMs and customer

• Deliver targeted price increase, in partnership with sales based on customer segmentation

• Expediently address customer, operational, and performance concerns        

• Participate in and support strategic initiatives, such as WTD/FLF+, 3 & 10, etc. in the District

• Participate in QBRs for customers within the District

• Identify and implement value-added customer solutions

Staffing (10%)

• Execute on the plan for staffing decisions to balance gross margin vs. new business capacity

• Determine talent selection and hiring for specified roles

• Ensure leaders hire and onboard team members effectively

• Ensure leaders effectively manage team performance

• Manager the process to drive AOM/FOM/Tech productivity and utilization

Administration (20%)

• Troubleshoot most critical operational issues

• Ensure sites meet compliance standards (environmental, safety, and health)

• Lead the Goal Setting & Review (GS&R) process for the team

• Lead monthly financial review and develop and implement plans to deliver annual operating budgets

• Participate in the Q Process and drive Vital Few initiatives and MITs

• Support and adhere to DW’s policies and procedures on ethics standards and commitments

• Provide timely feedback to Sr Ops Director regarding market conditions, competitive pressures, and the engagement of staff at all levels

• Partner with enabling functions to manage DW assets within company guidelines and standards

Other Duties as Assigned

Competencies Required

• Lead and coach managers

• Results Orientation

• Systems Thinking / Process Improvement

• Project Management

• Agility

• Initiative

• Influence

• Customer Focus

• Apply Knowledge

• Attract, Develop and Manage Performance

• Conceptual Thinking

Position Requirements

• Minimum of 3 years leadership experience required.

• 5 years proven operations experience in a similar type of environment.

• Auto and reconditioning industry experience preferred.

Physical Job Requirements

• Continuous viewing from and inputting data to a computer screen.

• Travel as necessary (up to 50%).

Drug Policy

• All applicants being considered for employment must pass a pre-employment drug screening and background check.

The compensation offered for this position will depend on qualifications, experience, and geographic location.

The starting compensation is expected to be:

$100,000.00 - $120,000.00/ year

We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. 

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at recruiting@dentwizard.com.