Salary Range

77,646.40 - 115,939.20

Job Description

The Superior Court of California, County of Alameda is accepting applications for the position of Senior Technology Specialist. Under general supervision, to perform a variety of technical support duties to court computer users involving the operation, installation, maintenance, troubleshooting, and support of court hardware and software systems and network administration and maintenance support services; and to perform other related duties as assigned.

The current job vacancy is assigned to the Office of Information Technology located at the East County Hall of Justice in Dublin, California; however, the incumbent may be assigned to support other court locations as operational needs require.

Example of Duties

NOTE: The following are duties performed by employees in this classification; however, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all listed duties.

1. Provides technical support to end users experiencing issues with desktop applications and court case management systems such as eCourt, Odyssey, TCMS, and CRIMS; gathers and analyses information to diagnose hardware, software, and connectivity issues; and researches technical documentation to isolate the nature of the issue and implements corrective action.

2. Installs, configures, troubleshoots, tests, and maintains end-user devices including computers, laptops, scanners, printers, and peripherals, using standardized imaging and endpoint management tools (e.g. Microsoft Intune); upgrades and replaces hardware components such as memory (RAM), solid-state drives (SSD), and network adapters; and ensures devices are properly configured to meet operational needs.

3. Installs, upgrades, tests, maintains, and supports operating systems and endpoint configurations by applying updates, patches, and security policies; performs backup and recovery of system configurations and user data using enterprise and cloud-based solutions.

4. Provides day-to-day network support services including deployment of anti-virus software , basic network cabling, and troubleshooting network printers and connectivity issues; assists with installation, relocation, and support of network equipment, such as switches, hubs, wireless access points, servers and uninterruptible power supplies (UPS); supports network resource access including shared drives and folders; assists with identifying network connection problems; performs general local area network (LAN) administration; and configures network-connected workstations.

5. Provides user training on computer systems, applications, and courtroom technology.

6. Assists with physical installation and support of IT Infrastructure including workstation setup, peripheral connections, and network cabling; traces and resolves cabling issues; and contacts vendors for repairs as needed.

7. Assists with software applications support; and maintains an accurate inventory of computer equipment, software, and related assets.

8. Provides help desk support by receiving, logging, and tracking service requests and incidents through a ticketing system; prioritizes and responds to requests in accordance with service level expectations; documents troubleshooting steps and resolutions; escalates issues requiring specialized expertise or cross-team coordination as appropriate; and follows up with users to ensure timely and satisfactory resolution of reported issues.

9. Performs other related duties as assigned.

Minimum Qualifications

Experience:
Either Option I
The equivalent to one year of full-time experience in the class of Technology Specialist in the Superior Court of California, County of Alameda.

Or Option II

Education:
College level course work in computer science, information technology or a closely related field.

AND

Experience:
The equivalent to two years of full-time work experience installing, maintaining and troubleshooting personal computers, data communications and peripheral equipment, operating software, and local area networks.

Professional Certification:
Possession of valid Microsoft Certified Desktop Support Technician (MCDST) certification within 1 year from appointment to the class.

Knowledge of functions and operations of microcomputers, peripherals, application software, and of local area networks; general principles of office automation; a variety of local area networks used by the Court; network topologies and wiring configurations; basic operations of wide area networks including TCP/IP and DHCP; and a variety of network protocols and commands.

Ability to analyze and resolve user needs and problems; analyze operational and system problems, evaluate alternatives and reach sound conclusions; install, test, configure and support software and hardware used by the court; read, interpret and apply information from technical manuals or other sources; use initiative and sound independent judgment within established procedural guidelines to support application systems; organize work, set priorities and meet critical deadlines; use a variety of computer diagnostic equipment; understand electronic data paths; communicate effectively on technical issues with individuals with varying degrees of computer familiarity; instruct others in the use of computerized information systems; establish and maintain effective working relationships with staff, Alameda County data processing department, vendors and contractors; keep abreast of current technology trends and developments in the field of information systems support; work independently and as a member of a team; use small hand and power tools to install computer related equipment.

This position includes a one-year probationary period. Employment is contingent upon successful completion of fingerprint check and the provision of appropriately identifying documents to certify eligibility to work in the United States.

The position is:

Unrep'd Manager

Hiring Process

The hiring process will include the following components:

• An initial screening of all application materials received including a completed application and supplemental questionnaire. A resume does not substitute for completing the application.​ An incomplete or partial application or supplemental questionnaire will result in disqualification.
• A review of the completed application and supplemental questionnaire to select the best-qualified candidates for the oral panel interview process.
• An oral interview that will be weighted as 100% of the candidate's final score. The oral interview may contain situational exercises.

The Court reserves the right to change the components of the examination process and may limit the number of candidates invited to the oral interview process to include only the best-qualified candidates should there be a large applicant pool.   

The application and supplemental questionnaire are used to evaluate the candidate's qualifications. If you are interested in the opportunity, it is recommended that you submit your application and supplemental questionnaire as soon as possible since this recruitment may be closed at any time should the Court receive a sufficient number of qualified applicants. 

If you require accommodation in the examination process because of disability, please call (510) 891-6021 to discuss.

Job Posting End Date

May 20, 2026