The Company

NorthMark Strategies is a leading investment firm, combining capital, innovation, and engineering to drive long-term value. From operating complex businesses to backing breakthrough technologies, our mission is to build enduring businesses. Our team combines intelligent risk-taking, operational excellence, exceptional talent, and world-class computing capacity to create shareholder value.

Our company offers a dynamic environment where individuals have the freedom to lead companies toward bold achievements by embracing innovation, leveraging technology, and fostering differentiated business strategies. Our values are Integrity, Ability, and Energy, and the company aims to hire individuals who possess those qualities.

At NorthMark Strategies, we believe the future isn’t something to hope for - it’s something to build. We don’t just invest, we create. Bringing together strategic insight and technical horsepower to deliver outcomes that endure.

The Position

In this hands-on IT Facilities role, you will support the wider IT Team with activities ranging from routine checks to long term project work. The successful candidate will have a good understanding and keen interest in IT working with the IT Operations/Support and Real Estate & Facilities Management (REFM) teams.

Responsibilities:

• Installation and maintenance of IT/AV kit around the estate
• Comms and Patch room work: racking equipment, patching devices, etc.
• Routine checks including: IT stock checks, basic network checks, AV/VC functionality, ensuring meeting rooms are fit for purpose etc.
• Ownership of AV spaces and managing the AV for events
• Managing and organising office spaces and store rooms
• Maintaining a hardware asset register
• Disposal of old equipment
• Assisting with various projects including:

• Upgrading IT hardware across the estate
• Setting up new offices/desks
• Executing large office moves and routine desk moves
• Installing Wi-Fi networks

Requirements:

 General

• 2-4 years of experience in a similar position providing IT support.
• Excellent team player with the ability to positively encourage and influence others.
• Ability to multi-task with strong attention to detail.
• Enjoy working in a fast-paced, agile environment and resolve unplanned incidents quickly.
• Outstanding communication skills, including the ability to effectively present information in both technical and non-technical terms.
• Strong customer service focus for both technical and non-technical organization team members.
• Ability to maintain a professional service level
• Travel in the United Kingdom for multiple day projects involving facilities builds, renovations/infrastructure technology upgrades, group desk relocations, etc.

Technical

• IT troubleshooting skills: ability to critically think and solve problems independently until escalation may be required.
• Experience in setting up, maintaining, and troubleshooting office devices (Laptops, smartphones, printers, etc.) in a Microsoft 365 environment.
• Networking fundamentals – basic troubleshooting of connectivity on workstations and servers, preferably in a Cisco Meraki environment.
• Experience in videoconferencing solutions and end-user support (Teams, Webex, etc.)

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

Benefits & Perks

• Comprehensive Health Coverage: Private medical and dental insurance through Bupa UK

• Extra Support: Access to a Health Cash Scheme for everyday healthcare needs

• Pension Scheme: A generous 9% non-contributory pension scheme

• Various wellbeing and lifestyle benefits: Such as gym memberships through Gymflex & Wellhub, discounts, backup care, fertility and family planning benefits and more

• Various Loan Schemes: Cycle to Work, Cycle Scheme, Technology Loans, Season Ticket Loans and more.

• Risk Benefits: Life Assurance & Income Protection

• Annual Leave & Holidays: 27 days of holiday plus all UK bank holidays.