St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

Responsible for all aspects of the daily operations and strategic direction within the St. Luke’s Physician Group Medical Office Building. Oversees all day-to-day activities, giving direction to both clinical and support staff of the Medical Office Building. Responsible for efficient operation of the front and back-office processes, including staff, physician, and patient scheduling, billing/coding and medical records. Ensures appropriate office policy and procedures are in place, completes activity and financial reports. Together with physician(s) and in partnership with the Service Line Administrators, responsible for the successful operation of the Medical Office Building.

JOB DUTIES AND RESPONSIBILITIES:

• Management and oversite of St. Luke’s Physician Group Medical Office Building 

• Partner and collaborate with specialty Service Line Administrators and Managers 

• Maintain centralized registration across multiple practices within Medical Office Building 

•  Design and implement business plan for the Medical Office Building in conjunction with leadership and physician(s).

• Provide daily clinical and clerical support for primary and specialty patients and staff

• Responsible for personnel administration including recruitment, payroll oversight and approval, grievance resolution and evaluations in conjunction with Human Resources. As appropriate, seeks input from physicians and staff.    

• Maintain schedules and regularly meet with office staff and physicians 

• Responsible for coordinating and implementing practice measures for Value Based metrics – as appropriate.

• Achieves expected practice financial performance through judicious expense management, efficient resource utilization, volume growth, and execution of expected financial management best practices. 

• Carry out directives of St. Luke's Network to ensure compliance with all federal and local regulations pertaining to all areas of business and clinical practice.

• Maintains strong collaboration and connectivity with Access Center operations and centralized functions (e.g., POD, Capacity Management, etc.) to enable seamless operations and optimal patient/employee experiences (e.g., transfers, triage protocols, template changes, huddles, POD/practice connectivity, etc.).

• Coordinate purchasing through purchasing system of St. Luke’s Hospital.  

• Investigate and improve system to resolve conflicts with purchasing.

• Oversees all aspects of billing and financial management in the Medical Office Building. 

• Coordinate billing functions through Physician Billing to optimize reimbursement.

• Coordinate staff and physician education as required to maintain optimal procedure coding.

• Within guidelines established, approve invoices and major purchases: purchase furnishings and medical equipment for offices. 

• Coordinate participation with insurances accepted by St. Luke’s Physician Group.

• Responsible for facility management of all owned facilities.  Act as liaison with landlord for leased facilities.

• Work with physicians as necessary in scheduling practice hours for efficient office operation.

• Participate in development of annual budgets for St. Luke’s Physician Group offices.

• In conjunction with St. Luke’s Physician Group administration, physicians and staff develop and implement short- and long-range goals and marketing strategies for practices and St. Luke’s Physician Group.

• Review financial reports monthly.  Develop work plans as appropriate to meet budgetary goals and meet regularly with physicians to review budgets and compensation.

• Complete monthly reporting on statistical data relevant to service lines in the Medical Office Building to be shared with Hospital and SLPG Leadership. 

• Coordinate and facilitate routine service line planning meetings with SLPG and Hospital Entity to ensure consistent regional growth of assigned areas.

• Works with service line leadership to onboard/launch new service lines 

• Complete Clinical and Clerical Staff performance reviews and provide feedback to colleagues

• Facilitate colleague engagement initiatives to encourage ongoing teamwork and support individual professional growth

• Prepare presentation and report out monthly service line metrics to respective SLPG service line and hospital leadership 

• Carry out the above responsibilities in such a way as to promote a positive, supportive and creative culture within St. Luke’s Physician Group and St. Luke’s Hospital and Health Network.

• Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.

• Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.

• Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external).

• Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.

• Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.

• Complies with Network and departmental policies regarding attendance and dress code.:

• Provide consulting management services to facilitate network development.

• Read current journals to stay abreast of trends in office management.  

• Other related duties as assigned.

PHYSICIAL AND SENSORY REQUIREMENTS:  

Standing and walking six hours per day, up to two hours sitting at a time. Frequently uses fingers for typing, data entry, etc. Frequently uses hands. Occasionally uses upper extremities to lift up to 20 pounds; sometimes heavier. Very often stoops, bends and reaches above shoulder level. Hearing as it relates to normal conversation. Seeing as it relates to general vision, near vision, peripheral vision and visual monotony.

EDUCATION:  

Bachelor's Degree in Health or Business Administration required. 

TRAINING AND EXPERIENCE:

Three to five years of office management experience including one year in Health Care Organization. 

Medical practice management experience in across key areas:  business operations, financial management, human resource management, information management, organizational governance, patient care systems, risk management and quality management required.
Strong direct performance management, tact, and financial acumen required.
Basic knowledge of CLIA, HIPAA, NCQA, and OSHA medical office regulations required.

Please complete your application using your full legal name and current home address.  Be sure to include employment history for the past seven (7) years, including your present employer.  Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable.  It is highly recommended that you create a profile at the conclusion of submitting your first application.  Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer.