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Job Title:

Patient Care Coordinator

Department:

Dentistry | Graduate Prosthodontics

The Ohio State University College of Dentistry seeks a full-time Patient Care Coordinator for the Advanced Prosthodontic Program.  The college’s Advanced Prosthodontic Program trains graduate students in attaining excellence in clinical prosthodontics, prepare for careers in private practice, teaching and/or research, and become eligible for examination by the American Board of Prosthodontics. The clinical component of the program includes all phases of prosthodontics: fixed prosthodontics; implant prosthodontics; complete denture prosthodontics; maxillofacial prosthetics; and removable partial prosthodontics.

Reporting to the Director of the Advanced Prosthodontic Program, this position is responsible for the following:

Patient Communication and Relationship Management: Serve as the primary point of contact for patients, explaining complex treatment plans and building rapport to ensure a positive patient experience in the Advanced Prosthodontics Clinic.

Treatment Planning and Coordination: Collaborate with the residents to present treatment plans, schedule all appointments, and manage the logistics of multi-phase treatment.

Financial and Administrative Management: Discuss financial arrangements, process insurance claims, and manage patient payments to ensure all financial matters are handled accurately and transparently.

Required Qualifications:

• Bachelor's degree or equivalent experience

Desired Qualifications:

• A minimum of 4 years’ experience working in a health care setting, scheduling appointments and treatment planning
• Demonstrated ability to clearly communicate subject‑matter expertise in both written and spoken format.
• Accurately assess students' learning abilities, needs, and styles with written and verbal communications
• Can work closely and cooperatively with faculty, staff, residents and patients to assist in the multidisciplinary operation and management of prosthodontic and dental implant patient care.  
• Computer skills and background in specific computer applications such as electronic health records IHIS and AxiUm, Microsoft Office Suite and computer competency including e-mail.

Targeted Pay Range: $21.35 - $27.88 per hour based on experience and education.

Hours: Full-time position with regular office hours, Monday through Friday, 7:30 a.m. to 4:30 p.m., may include evening work on occasion to meet program needs.

This position requires successful completion of background check(s) and drug & alcohol screening.

The Ohio State University College of Dentistry is the third largest public dental school in the United States and it is the only public dental school in Ohio.  The college is divided into eleven divisions or academic units. All major ADA-recognized dental specialties are represented.

• Prolonged periods of sitting at a desk and working on a computer

• Occasional standing and walking within the office

• Ability to lift up to 20 lbs (e.g., office supplies, files)

• Manual dexterity for keyboarding and handling paperwork

• Clear vision (with or without correction) for reading screens and documents

• Ability to communicate effectively in person and by phone

Additional Information:

Function: Care Management
Subfunction: Case Management
Career Band: Individual Contributor - Specialized
Career Level: S1

Location:

Postle Hall (0024)

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.