Job Description:

• Engage customers and coworkers with empathy and patience. 
• Resolve customers concerns or questions relating to Scholastic Education Solutions – Customer Success Services. Our customers in this department consist of internal and external customers, including Sales Reps, customers, and Sales Operations teams.
• Will process orders, answer emails and research internal and external customer requests. 
• Utilize various Customer Relationship Management programs to service customer needs.  
• Enter various types of data accurately and efficiently into web-based applications; process orders, make clarification calls to customers and communicate information in a clear and professional manner. 
• Provide information about products and provide samples or catalogs to customers. 
• Record customer information in multiple system locations for marketing and management team. 
• Other duties as assigned.

Qualifications

• Ability to learn new skills quickly and retain information learned.
• Excellent data entry and phone skills.
• Ability to communicate effectively with customers via multiple channels, including phone, e-mail, and webchat.
• Excellent problem-solving abilities.
• Must be able to multitask and utilize multiple systems at a time.
• Must be willing to make decisions and use judgment in resolving customer problems.
• Must have the ability and willingness to offer optimum customer experience in all circumstances. 
• Must be willing to sell Scholastic Products.
• Willing to work hours within department hours of operations and overtime as needed including some Saturdays
• Desire to be a team player.
• Computer skills, including website navigation and usage, plus e-mail.
• Experience with Ring Central, Oracle, WOI and/or Salesforce a plus.

Time Type:

Part time

Job Type:

Regular

Job Family Group:

Cust Svc & Call Center

Location Region/State:

Missouri

Compensation Range:

Hourly Rate: 17.25 - 18.25

EEO Statement:

Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran. Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.

EEO is the Law Poster

EEO Scholastic Policy Statement

Pay Transparency Provision