• Design and guide technology solutions that align business goals with scalable, secure, and sustainable architectures. 

• Create and maintain operating procedures and technical documentation for new and existing processes, policies, and strategy. 

• Participate in project teams that are either directly associated with MarTech and CRM technology or that use data from these systems. 

• Assist with periodic IT security and user access for all MarTech and CRM systems as required. 

• Review application demands for impact on existing configuration and identify opportunities via change management processes, inclusive of system and user acceptance testing, user training, and support documentation. 

• Manage optimization related to security and data integrity for the applications and integrations. 

• Work with IT and business users to identify new strategies and IT procedures to increase efficiency and enhance workflow. 

• Communicate effectively and professionally, both verbally and in writing. 

• Strategic thinker with ability to balance long‑term vision and short‑term execution. Ability to prioritize effectively and escalate conflicts when needed.  

• Highly collaborative, outcome‑driven, and comfortable managing ambiguity. 

• Ability to work with large teams and a variety of people, including team members, management, IT and business users.

What you will need:

• Seven (7) years of proven experience with Microsoft Dynamics 365
• Four (4) years' experience leading design of enterprise environments
• Overall progressive work experience in marketing and relationship management systems and project management. ​
• Understanding cross module and downstream impacts of application configuration. 
• Bachelor's degree in information technology or related field, or an equivalent combination of education and experience. Experience planning, facilitating, documenting and managing business, functional and technical requirements. 
• Experience in marketing and relationship management systems configuration, integration, architecture and reporting. Experience working within Agile environment and with Agile delivery tools. Azure DevOps (ADO) or Jira systems experience preferred. 
• Experience working within Agile environment and with Agile delivery tools. Azure DevOps (ADO) or Jira systems experience preferred. 

Travel Requirements - This position requires <10% travel.