Job Description:

This position manages the operational and administrative aspects of an Intermountain Children’s Behavioral Health function, program or specialty, including supervision of the care coordination team. The Children’s Behavioral Health Operations Manager will work closely with the Director of Children’s Behavioral Health Clinical Operations to ensure smooth workflows, efficient scheduling, and effective onboarding and training programs. This role is crucial in supporting our mission to provide high-quality, integrated behavioral health services to our patients and community.

Job Specifics

• Pay Range Clinical: $38.55 - $59.49 Exempt
• Benefits Eligible: Yes
• FTE: Full time
• Shift: Monday - Friday 8:00am - 5:00pm. This team operates 7 days a week and selected leader may need to respond to needs.
• Click learn about additional Intermountain benefits
• REQUIRED: LCSW, CMHC, MBA or MHA.

Essential Functions

• Develops and implements strategies to improve the operational efficiency and effectiveness of a Children’s Behavioral Health functions and programs.
• Monitors and analyzes operational performance metrics, including productivity measures, identifying areas for improvement and recommending solutions.
• Collaborates with Children’s Behavioral Health clinical leadership to align operational goals with clinical objectives.
• Designs, implements, and continuously improves business operational workflows for patient intake, assessment, treatment planning, and follow-up, in collaboration with Children’s Behavioral Health leadership.
• Identifies and resolves barriers in service delivery. Develops and manages efficient scheduling processes and systems for behavioral health providers and support staff.
• Develops and maintains on-boarding and training programs for new and existing staff on operational procedures, workflows and systems, in collaboration with Children’s Behavioral Health leadership. Coordinates ongoing professional development opportunities for staff.
• Supports the delivery of Children’s Behavioral Health care coordination, ensuring effective care for patients with complex behavioral health needs.
• Manages team of behavioral health care coordinators.

Qualifications

• Demonstrated experience in healthcare operations
• Demonstrated understanding of behavioral health operations
• Demonstrated proficiency in data analysis, quality improvement and project management
• Demonstrated organizational, communication and leadership skills and experience
• Three years of experience in Behavioral Health leadership preferred.
• Bachelor’s degree in healthcare administration, social work or related field from an accredited institution preferred. Degree will be verified.

Physical Requirements

• Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs. 
• Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. 
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. 
• May have the same physical requirements as those of clinical or patient care jobs, when the leader takes clinical shifts. 
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles. 

Location:

Intermountain Health Primary Childrens Hospital

Work City:

Salt Lake City

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$38.55 - $59.49

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.