34033 Wake Forest Baptist Medical Center - Nursing: Care Coordination

Full time

Yes

32

Monday - Friday,

Pay Range

$30.15 - $45.25

Join our team as an Application Support Analyst and become the critical link between technology and operations. In this role, you’ll analyze workflows, optimize business processes, and ensure seamless integration of software applications that drive clinical and operational excellence. If you enjoy problem-solving, collaborating with diverse teams, and leveraging technology to improve outcomes, this position offers an exciting opportunity to make a meaningful impact.

Essential Functions

• Identify, map, and analyze clinical and business processes to improve workflows and system utilization.

• Develop and execute test plans, cases, and scripts for unit, integration, and user acceptance testing.

• Collaborate with IT to translate user requirements into functional design specifications and ensure accurate implementation.

• Maintain process documentation, including workflows, functional specifications, installation instructions, and troubleshooting guidelines.

• Review data integrity, audit reports, and recommend system improvements or product development opportunities.

• Provide end-user training and education on application functionality; evaluate and update training materials as needed.

• Consult with providers, leadership, and clinicians to resolve application-related issues and optimize functionality.

• Support project timelines and ensure successful completion of application-related initiatives.

Education Requirements

• Bachelor’s degree in Business Management, Computer Science, or related field (required).

• Additional certifications may be required based on specialty (e.g., RHIA, RHIT, CPC for HIM/HB or PB Support Analysts).

Skills & Qualifications

• Minimum of 3 years’ experience in business process mapping, workflow analysis, and application support.

• Experience with clinical systems, user training, and vendor engagement.

• Strong analytical skills for data-driven decision-making and process improvement.

• Project management experience and familiarity with project management tools.

• Excellent communication and organizational skills; ability to manage multiple priorities.

• Proficiency in Microsoft Office Suite and large-scale automated systems.

• Understanding of change management practices and procedures.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program