Job Description

SUMMARY OF JOB PURPOSE: The Training Administrator is responsible for supporting the delivery of training programs, reporting, course enrollments/cancellations, and general administrative support of the training department.  

PRIMARY JOB RESPONSIBILITIES

• Schedule and administer class enrollments including monitoring participation numbers, and communicating with students
• Create courses using appropriate Learning Management System and database
• Order and prepare class materials, and ensure classes are set up for success
• Ensure that Learning Management System training records are up to date
• Produce Excel reports for clients and management coordinating multiple data sources utilizing V-Lookup and pivot table functions
• Book accommodation for facilitators and participants, if required and manage lodging partnerships.
• Respond to learner queries via phone or email.
• Maintain training facility vendor relationships such as supplies, vending, custodial, etc.
• Primary point of contact for building scheduling and access for the training department and overall operations 
• Support marketing activities to promote courses and programs in the community.
• Perform a variety of administrative tasks.
• Assist staffing department as needed during times of high volume.

QUALIFICATIONS

• High school diploma required; college coursework or associate’s degree desired.  
• Customer service and administrative experience preferred.
• Data entry experience strongly desired.
• Ability to handle high call and email volume.
• Driven to deliver outstanding customer service.
• Must be detail oriented and able to multi-task.  
• Strong organizational skills and ability to prioritize.
• Team-player as well as ability to work independently.
• Strong communication skills, with an ability to communicate with people at different levels and backgrounds.
• Ability to have some schedule flexibility during busy times.
• Excellent computer skills and proficiency in  in Microsoft Office suite, including Excel, Word Sharepoint,and Teams..