Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

Ensures loan servicing specialists are completing daily tasks in an accurate and timely manner in compliance with credit union policies and procedures and industry regulations. Deliver quality service to the branches and be an effective leader to the specialists.

Job Description

LOCATION

Mountain America Center - Hybrid:

9800 S Monroe St
Sandy, UT 84070

SCHEDULE

Full Time

ESSENTIAL DUTIES AND RESPONSIBILITIES

To be effective, an individual must be able to perform each job duty successfully. 

• Provides and manages high quality service to external and internal customers.
• Facilitates all aspects of staff training and development.
• Manages department processes and systems.
• Acts as an escalation point for servicing complaints related to Consumer Loan Servicing processes.
• Assists the Consumer Loan Servicing Manager in administering the following servicing procedures:

• Credit Disputes
• Remittance Processing (Payments/Adjustments)
• Service Member Civil Relief Act
• Workout Loans
• Loan Modifications
• Home Equity Loan Flood Tracking
• Home Equity End-of-Draws
• Reconveyances & Subordinations
• Loan Payoffs

• Assists the Consumer Loan Servicing Manager and MACU Compliance Team in ensuring that all Consumer Loan Servicing operations are compliant with NCUA and CFPB.
• Assists the Consumer Loan Servicing Manager and MACU’s Loan Review Team to track modification errors and mistakes and addresses issues to meet quality standards.
• Assists the Consumer Loan Servicing Manager in managing vendor relationships to ensure third-party services are provided to meet regulatory and servicing requirements.
• Mentors the leads in the department to ensure that processes and procedures are adhered to.
• Manages projects and vendor relationships to ensure quality processes and solutions are in place.
• Oversees activities and staff in Loan Servicing Department, including annual employee evaluations and hiring.
• Oversees and accepts accountability for accurately underwriting Home Equity Workout Loan requests.
• Assists in managing the mortgage loss mitigation activity.
• Tracks daily workflow for each staff member of the loan servicing department.
• Acts as a liaison between the branches and members.
• Resolves escalated issues to ensure that resolution is realized timely and accurately.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

Three to five years of similar or related experience.

Education

Two-year college degree or completion of a specialized course of study at a business or trade school or equivalent. Experience may be substituted in lieu of education. 

Licenses, Certificates, Registrations, Trainings

Computer/Office Equipment Skills

Basic computer operating skills. Intermediate to advanced skills in Microsoft Office (Outlook, Word and Excel) Type a minimum of 35 words per minute preferred. Symitar knowledge and experience preferred.

Managerial Responsibility

Has supervisory/managerial responsibilities that are direct or through work leaders or assistants, typically with a medium size subordinate group of employees. Estimates personnel needs and assigns work to meet these needs. Supervises, coordinates and reviews the work of assigned staff.  Leads the way in department morale and cooperation. Recommends candidates for employment, conducts performance evaluations and salary reviews for assigned staff, and applies company policy. 

Interpersonal Skills

Courtesy, tact, and diplomacy are essential elements of the job.  Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Skills and Abilities

Knowledge of Credit Union policies/procedures, compliance, and lending regulations. Ability to lead and communicate effectively. Knowledge of loan servicing software, accounting, and reporting practices. Must have excellent customer service, leadership, communication, organizational and analysis skills.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently

Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 25 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

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Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.