Financial Aid Advisor III - Team Supervisor
- Iowa State University
- Ames, IA
- 1mo ago
- Full-Time
- On-site
...
Position Title:
Financial Aid Advisor III - Team SupervisorJob Group:
Professional & ScientificRequired Minimum Qualifications:
Bachelor’s degree and 5 years of related experiencePreferred Qualifications:
Master’s degree in higher education, student affairs, counseling, business, or a related field.Additional 1-3 years of experience in financial aid, higher education administration, or a closely related field.
Prior experience supervising or leading staff in a higher education or financial aid setting.
Familiarity with student success tools, such as EAB Navigate.
Experience collaborating with campus partners on retention or enrollment initiatives.
Experience using financial aid management systems (Workday Student, etc.)
Job Description:
Do you enjoy solving complex problems, leading others, and helping students stay on track to graduate? The Office of Student Financial Aid is looking for a Financial Aid Advisor III – Team Supervisor who brings both technical expertise and positive leadership to a fast‑paced, student‑focused environment.
This role blends compliance, collaboration, and creativity—supporting students through critical financial aid moments while helping the university meet enrollment, retention, and student success goals.
Position Summary
The Financial Aid Advisor III – Team Supervisor provides direction for key financial aid functions, including Satisfactory Academic Progress (SAP), FAFSA appeals, and student success initiatives supported through EAB Navigate. As a supervisor and subject matter expert, this position ensures consistent, compliant decision‑making while creating a supportive, engaging environment for both students and staff.
You’ll work closely with campus partners, supervise high‑impact processes, and play a meaningful role in helping students persist and succeed—often during moments that matter most.
Key Responsibilities
Leadership and Team Engagement
- Supervise, coach, and support staff within the Office of Student Financial Aid, fostering a collaborative and student‑centered team culture.
- Serve as a functional lead for SAP and FAFSA appeals, providing guidance, troubleshooting complex cases, and sharing best practices.
- Train staff on complex financial aid topics, regulatory requirements, and evolving processes.
- Act as a go‑to resource for escalated and sensitive student situations.
Compliance and Financial Aid Operations
- Oversee Satisfactory Academic Progress evaluations and appeal reviews to ensure alignment with federal Title IV requirements.
- Review FAFSA-related appeals and special circumstance requests using professional judgment.
- Coordinate SAP timelines, appeal workflows, and communication with campus partners to ensure timely and accurate aid decisions.
- Ensure clear documentation and consistent decision‑making to support audit readiness and compliance.
Student Success, Retention, and Enrollment Support
- Provide advanced advising to students and families navigating appeals, eligibility challenges, and continuation of financial aid.
- Partner with academic advising and student success teams to support retention and persistence.
- Serve as a financial aid lead for EAB Navigate, supporting proactive outreach and early‑alert efforts tied to enrollment management and academic progress.
- Represent the Office of Student Financial Aid on committees and initiatives focused on student success and advising.
Communication and Collaboration
- Develop and maintain student‑friendly and staff‑focused resources related to SAP and financial aid appeals.
- Communicate clearly and effectively with campus partners regarding roles, timelines, and decision‑making.
- Contribute ideas to improve processes, enhance the student experience, and strengthen cross‑campus collaboration.
Why Join Us?
The Office of Student Financial Aid plays a vital role in helping students access education, persist through challenges, and reach graduation. In this role, you’ll make a direct impact—not just on policies and processes, but on real students’ lives—while working with a team that values collaboration, innovation, and a sense of purpose (and yes, enjoys having fun along the way).
Level Guidelines
• Senior-level position possessing high-level professional and/or technical skills working independently under minimal supervision to support ISU’s mission and department or work unit goals
• Applies senior-level professional knowledge and expertise to work requiring greater latitude
• Solves moderately complex problems and regularly exercises judgment to determine appropriate action
• Regularly exercises judgment to resolve problems and determine appropriate action on a broad set of issue and problems. May provide recommendations regarding problems/issues outside the bounds of defined procedures and practices
• Responds to complicated inquiries, provides training, and provides direction to lower-level staff
• May provide supervision to one to two other staff (i.e., leads a small work team)
• May lead projects for which well-defined practices and procedures may not exist
• Provides guidance to students
Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.