ADMINISTRATION:

· Physical and telephone reception of customers, suppliers and drivers

· Transfer of incoming calls to the appropriate person or department

· Manage mail received/to be posted at the branch

· Actively participate to recover late payments from customers, with the help of the

Account Receivable department in HQ and KWOTE software

· Preparation of credit note requests and deposit refund requests to be sent to HQ

· Preparation of contract amendment forms according to Branch Manager’s indications

(captive spare assignment, vehicle swap)

· Request end of month mileages from Customers, and enter them in Igloo

· Perform the first level of validation of LD contracts in Igloo

FLEET:

· Visually review vehicles to ensure all compliance stickers and graphics are in place

and up to date, and send the request if any are needed

RENTALS:

· Manage rental requests and create rental agreements in Igloo

· Make sure all the rental agreements are signed by customers and uploaded in Igloo

· Verify business legitimacy & proof of insurance before rentals

· Perform the billing of CD contracts through Igloo

· Complete the check-out and check-in for any rentals (pictures, RIV), and record any

additional damage or missing fuel

· Inform the service manager if repairs are needed on a vehicle

SERVICE: · Create work orders for vehicles coming in the shop · Prepare and send POs to suppliers or Mendon Parts Department · Upload pictures and estimate in the billable repairs shared folder, and update the billable repairs spreadsheet · Send billable repairs estimate to customers to obtain approval/PO · Give regular updates to customers on the status of their vehicles in the shop