About the Role

As a member of the Store Maintenance Team, you will be responsible for repairs and maintenance of all store attributes across the Gap Inc. Store Fleet in North America. This team manages cost, quality, and service-levels of all repairs, emergency response, disaster recovery and asset investment for the fleet. Close collaboration is required with internal teams (Real Estate, Real Estate Law, Finance, Store Operations, Field Leadership, Loss Prevention and Gap Tech) in addition to external entities (Service Providers and Landlords) to ensure Brand Standards and SLAs are met.

What You'll Do

• Develop organized approach that allows you to keep work orders flowing quickly from receipt to resolution through follow up

• Manage multiple tasks, address store maintenance questions and issues, as well as educate stores on Store Maintenance Processes

• Work closely with stores and national vendors over the phone, through email, and using our online service portal

• Listen and ask questions to solicit feedback to understand needs and provide service

• Handle unique or complex customer interactions

Who You Are

• Comfortable with Microsoft Office including experience using Outlook, Excel, and Word

• Experience using work order management software or related administrative experience

• An ability to understand facilities or maintenance issues to quickly find appropriate solutions

• Can work independently and is motivated in a virtual environment

• Research process or transaction flow to identify root cause of errors