Nouria Energy Corporation is a multi-generational family-owned wholesale fuel distributor, convenience store operator and car wash operator in New England. Our wholesale and retail fuel businesses are multi-branded, which includes Shell, Mobil, Irving, Sunoco, Gulf, Valero, Citgo, Phillips 66, Exxon, and multiple unbranded brands. Our wholesale operations supply branded and unbranded fuel to 300+ locations across New England and New York. We are ranked within the top 50 largest convenience store chains in the country, operating 150+ company-operated locations throughout New England and ranked within the top 10 largest car wash chains in the country

Nouria is seeking a motivated IT Field Support Technician to join our team. In this role, you will be providing direct technical support to our store & carwash systems. This includes taking ownership of IT issues, ensuring the appropriate escalations, and assisting in determining the root causes while completing tasks efficiently and effectively.

JOB DESCRIPTION

• Install or upgrade hardware and software at job sites including routine maintenance of technology equipment.
• Troubleshoot wired and wireless networking connections for a variety of devices.
• Collaborate and escalate issues to internal or vendor support as needed and follow through to resolution.
• Repair/replace and test various hardware including PCs, peripherals, POS systems, network devices, IoT devices, tablets, wireless access points, CCTV, etc. including cables.
• Work independently, manage multiple tasks, prioritize, and meet deadlines including detailed service tickets/reports.
• Rotating weekend schedule as well as on-call responsibilities. Flexible with the actual work and the hours of operation.
• Perform other support and related duties as requested.
• Travel to retail facilities within the Nouria footprint primarily in state, may include occasional travel in CT, MA, ME, NH and RI for contingency coverage.
• Works within the team or under guidance from supervisor to meet service delivery requirements within own area of responsibility.
• Build positive relationships with internal and external customers to deliver and enhance service.
• Maintaining all tools and equipment used during service call to ensure quality of work.

QUALIFICATIONS

• Associate degree in a related technical field or equivalent certification.
• Minimum one year’s IT field experience is required, two years preferred.
• Proven experience installing, testing, and maintenance of computer hardware, software, and peripherals.
• Proficient in Windows operating systems, office software & network technologies including experience in troubleshooting techniques.
• Previous experience of data/telecom cabling, jacks & patch panel is strongly preferred.
• Ability to safely climb ladders (cabling, ceiling-mounted devices, etc.) and carry up to 40 pounds.
• Strong multi-tasking and critical thinking skills.
• Work experience in the retail industry is desired.
• Valid driver's license and clean driving record required.

Nouria Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.