What’s the role 

Shell is looking for a Sales Support Analyst. The role plays a critical role in supporting the sales process for B2B power opportunities. This position acts as a liaison between Sales, Structuring, Contracts, and Customers, ensuring all opportunity, customer, and data management tasks are executed efficiently and accurately. The Analyst is responsible for facilitating opportunity creation, data gathering, contract preparation, and post-sale support activities, while collaborating with multiple internal teams to deliver a seamless customer experience.   

Accountabilities: 

Opportunity Management   

• Coordinate with Sales to ensure opportunities are created in Salesforce (SF) and all required documentation (e.g., LOA/RFP) is attached.   

• Chatter Sales Support upon opportunity creation to initiate the support process 

Data Collection and Management   

• For new opportunities: Obtain executed CISR LOA from SES and the customer, request CISR data from the utility, and coordinate with internal stakeholders to acquire and distribute load profiles.   

• For renewals: Pull the latest load profile from Power BI and provide to Sales   

• Upload all relevant load profiles and supporting documents to the sales opportunity in Salesforce 

Sales Process Support   

• Collaborate with Sales to send load forecasts to Structuring and request pricing from Structuring 

• Assist Sales in sending pricing to the customer, providing routine updates as approved 

• Generate contracts upon Sales' request and ensure all required terms and conditions are included (team effort during transition period) 

Contract and Booking Administration   

• Upload transaction confirmations (TC) and related emails to the SES Salesforce opportunity 

• Move opportunities to the booking stage in Salesforce and communicate status updates to the Sales and Contracts teams   

Customer Account Support   

• Manage Adds, Drops, and Relocations by reviewing weekly reports, confirming with customers, and coordinating with Sales for Direct Access (DA) rights relocation (see Appendix 3 for details)  

• Alert Operations to re-enroll customers if an Add/Drop is invalid  

• Assist with kickbacks and support Sales in resolving account mismatches, late payments, and payment issues 

• Monitor and ensure enrollments are completed, working with exception reports and the transaction team as needed  

What you bring  

• Must have legal authorization to work in the US on a full-time basis for anyone other than current employer 

• High school diploma or equivalent required. Associate’s or Bachelor’s degree in business, finance, economics, or a related field preferred 

• At least 3 years of equivalent experience required. Preferred with prior exposure to sales support, commercial operations, administrative support, or data coordination activities in a professional environment 

• Experience with Salesforce or similar CRM systems   

• Familiarity with ISO processes and utility data management preferred 

• Strong organizational skills and attention to detail 

• Excellent communication and collaboration skills 

• Ability to manage multiple tasks and prioritize in a fast-paced environment  

• Experience with Power BI or similar data tools is a plus 

What we offer 

The base salary range for this position is $72,000 - $108,000 per year.  Individual pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity. 

For regular full-time or regular part-time employees of the Company (participating companies as listed in the Summary Plan Description), insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs. Employees also participate in a company pension plan and a 401(k) plan. Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents. 

Additionally, employees are eligible for short-term disability leave for up to 26 weeks at 100% or 50% of base pay as well as Long-Term Disability insurance. Shell also offers other compensation such financial reimbursement for adoption, wellness, education, and personal learning expenses, and some roles are eligible for discretionary long-term incentives.  For interns, eligible benefits include medical, dental, and vision coverage, life insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs; participation in a 401(k) plan; and paid leave for up to 11 paid holidays.  Additional information on Shell’s US benefit programs can be found at https://www.shell.us/careers/about-careers-at-shell/rewards-and-benefits.html. 

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself. 

• Progress as a person as we work on the energy transition together 

• Continuously grow the transferable skills you need to get ahead 

• Work at the forefront of technology, trends, and practices 

• Collaborate with experienced colleagues with unique expertise 

• Achieve your balance in a values-led culture that encourages you to be the best version of yourself 

• Benefit from flexible working hours, and the possibility of remote/mobile working 

• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world. 

• Take advantage of paid parental leave, including for non-birthing parents 

• Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply 

• Grow as you progress through diverse career opportunities in national and international teams 

• Gain access to a wide range of training and development programs 

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.  

Shell in The United States 

Shell has been in the US for more than 100 years, leading the sector in energy, petrochemicals and refined products.  Today, we provide millions of Americans with the energy needed to heat and cool their homes and power the economy.   

We operate in all 50 states, from our Deepwater platforms in the Gulf of America to the Pennsylvania Chemicals complex and our miles of pipelines throughout the US. 

We reach our customers through our 13,000 branded retail stations, and we are number 1 in gasoline sales. We also own the #1 brand of motor oil in the U.S. – Pennzoil® – made from natural gas. 

We are excited to play a key role in the move to net carbon emissions while providing the oil and gas needed by society for many decades to come.