What’s the role 

We are seeking a highly motivated leader with a strong interest in energy and technology and a passion for supporting a growing business. The Sales Support Team Lead is a critical role responsible for overseeing the commercial support of all retail sales account activities pre-contract execution. This includes the timely and accurate generation and processing of Master Sales Agreements and Transaction Confirmations across all markets served by SES, including PJM, ERCOT, NYISO, ISONE, and CAISO.  

The Sales Support Team Lead role provides guidance on complex transactions and supports team members in addressing internal/external stakeholder inquiries related to all pre-deal activities within the system of record. The Sales Support Team Lead is accountable for driving high performance standards, delivering exceptional internal and external customer service, and continuously improving the Sales Support team processes.  

Reporting to the B2B Commercial Lead, this role requires a self-motivated, dedicated, and accountable professional who can perform effectively in a fast-paced, high-pressure environment. 

Accountabilities: 

• Develop and maintain policies, procedures, and training materials to build and sustain a best-in-class Sales Support organization   

• Lead, mentor, and develop a high-performing Sales Support team focused on delivering exceptional service to internal and external stakeholders  

• Drive business process optimization initiatives to improve broker and customer experience through the timely and accurate generation and processing of Master Service Agreements, Transaction Confirmations and other pre-deal related activities   

• Establish and continuously refine cross-functional processes, service level agreements (SLAs), and performance metrics across internal partner teams   

• Deliver weekly performance and operational metrics to senior leadership, including insights, trend analysis, and recommendations for continuous improvement   

• Analyze Sales Support performance data and staffing requirements to support business needs, providing clear, executive-level communication and reporting   

• Proactively identify, evaluate, and address trends, risks, and operational issues arising from day-to-day activities   

• Oversee the maintenance, organization, and retrieval of contract documentation and validated data, including report preparation and participation in operational and status reviews 

• Perform additional duties as assigned to support business objectives  

What you bring  

• Must have legal authorization to work in the US on a full-time basis for anyone other than current employer 

• Bachelor’s degree in business, marketing or operations is preferred.  

• 4+ years in sales support, commercial operations, or pre‑deal execution within a B2B environment preferred, with demonstrated experience leading and developing analyst teams. 

• Deep experience with the B2B Retail Energy Industry  

• Knowledge of B2B standard product offerings, such as Fixed, Index, Block & Index and Load Following products.  

• Knowledge of ERCOT, PJM, MISO, NYISO, NE-POOL, PUC and/or TDSP/TDU standards 

• Experience with ESG and/or Excelergy (RevenueManager) billing platforms is a plus.  

• Knowledge in Salesforce and Intelometry technology is a plus  

• Proficient use of Microsoft Office programs including Word, Outlook and strong Excel skills 

• Comfortable working in a target-driven and fast-changing environment, and able to respond to changing business needs  

• Proficient use of Microsoft Office programs including Word, Outlook and strong Excel skills  

• Excellent analytical, organizational and time management skills, with the ability to maintain a strict level of attention to detail 

• Excellent interpersonal, verbal and written communication skills, with the ability to establish and maintain positive and effective working relationships 

• Self-motivated with the desire to consistently improve performance and gain further knowledge  

What we offer 

The base salary range for this position is $103,000 - $155,000 per year.  Individual pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity. 

For regular full-time or regular part-time employees of the Company (participating companies as listed in the Summary Plan Description), insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs. Employees also participate in a company pension plan and a 401(k) plan. Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents. 

Additionally, employees are eligible for short-term disability leave for up to 26 weeks at 100% or 50% of base pay as well as Long-Term Disability insurance. Shell also offers other compensation such financial reimbursement for adoption, wellness, education, and personal learning expenses, and some roles are eligible for discretionary long-term incentives.  For interns, eligible benefits include medical, dental, and vision coverage, life insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs; participation in a 401(k) plan; and paid leave for up to 11 paid holidays.  Additional information on Shell’s US benefit programs can be found at https://www.shell.us/careers/about-careers-at-shell/rewards-and-benefits.html. 

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself. 

• Progress as a person as we work on the energy transition together 

• Continuously grow the transferable skills you need to get ahead 

• Work at the forefront of technology, trends, and practices 

• Collaborate with experienced colleagues with unique expertise 

• Achieve your balance in a values-led culture that encourages you to be the best version of yourself 

• Benefit from flexible working hours, and the possibility of remote/mobile working 

• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world. 

• Take advantage of paid parental leave, including for non-birthing parents 

• Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply 

• Grow as you progress through diverse career opportunities in national and international teams 

• Gain access to a wide range of training and development programs