What’s the role 

The B2B Operations Lead is responsible for driving operational excellence and fostering a culture of continuous improvement across the organization. This role focuses on optimizing costs, increasing efficiency, and enhancing the customer experience while leading the team to achieve strategic business objectives. 

This role will collaborate closely with internal teams, including SES, NBI, and IT, to implement best practices and innovative solutions. Additionally, this position is responsible for evaluating offshoring opportunities and aligning operational activities with industry benchmarks to ensure the organization remains competitive and effective. 

Accountabilities: 

• Annual Revenue Responsibility: Company bills and collects approximately $2.5bn annually  

• Lead and manage the organization of 45 full-time FTEs, including 4 direct reports, to ensure effective operations and optimal performance 

• Develop and instill a culture of continuous improvement, focusing on enhancing cost efficiency, operational effectiveness, and customer experience  

• Explore and implement, as appropriate, an offshoring program to existing Shell Centers, with an initial assessment due in 2026 

• Foster productive collaboration between SES and NBI teams as it relates to operations  

• Partner with the IT Lead through 2026 to establish an organizational structure that optimally divides activities and FTEs between the Operations and IT teams 

• Create and maintain a system of benchmarks to evaluate SES operational excellence and customer experience against industry standards 

What you bring  

• Must have legal authorization to work in the US on a full-time basis for anyone other than current employer 

• College degree required  

• At least 15 years of experience in the power retail or trading industry  

• Proven track record managing operations or settlements in an electricity retail or trade shop  

• Background as an operations, accounting, or commercial manager  

• Executive-level experience in a retail or trade shop is preferred  

What we offer 

The base salary range for this position is $178,000 - $266,000 per year.  As   pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity.  

For regular full-time or regular part-time employees of the Company (participating companies as listed in the Summary Plan Description), insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs. Employees also participate in a company pension plan and a 401(k) plan. Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents. 

Additionally, employees are eligible for short-term disability leave for up to 26 weeks at 100% or 50% of base pay as well as Long-Term Disability insurance. Shell also offers other compensation such financial reimbursement for adoption, wellness, education, and personal learning expenses, and some roles are eligible for discretionary long-term incentives.  For interns, eligible benefits include medical, dental, and vision coverage, life insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs; participation in a 401(k) plan; and paid leave for up to 11 paid holidays.  Additional information on Shell’s US benefit programs can be found at https://www.shell.us/careers/about-careers-at-shell/rewards-and-benefits.html. 

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself. 

• Progress as a person as we work on the energy transition together 

• Continuously grow the transferable skills you need to get ahead 

• Work at the forefront of technology, trends, and practices 

• Collaborate with experienced colleagues with unique expertise 

• Achieve your balance in a values-led culture that encourages you to be the best version of yourself 

• Benefit from flexible working hours, and the possibility of remote/mobile working 

• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world. 

• Take advantage of paid parental leave, including for non-birthing parents 

• Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply 

• Grow as you progress through diverse career opportunities in national and international teams 

• Gain access to a wide range of training and development programs 

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.  

Shell in The United States 

Shell has been in the US for more than 100 years, leading the sector in energy, petrochemicals and refined products.  Today, we provide millions of Americans with the energy needed to heat and cool their homes and power the economy.   

We operate in all 50 states, from our Deepwater platforms in the Gulf of America to the Pennsylvania Chemicals complex and our miles of pipelines throughout the US. 

We reach our customers through our 13,000 branded retail stations, and we are number 1 in gasoline sales. We also own the #1 brand of motor oil in the U.S. – Pennzoil® – made from natural gas.