What’s the role 

We are looking for a highly motivated individual with a genuine interest in energy, technology, and a passion to deliver products for a growing company.  

The Business Execution Lead is a critical technical and operational role, serving as the subject matter expert for the billing platform and its supporting processes. This role is responsible for ensuring the stability, scalability, and ongoing evolution of billing capabilities that support daily operations, commercial growth, and regulatory obligations.  

Reporting to the Commercial Operations Manager, the role works closely with Operations, Pricing, Sales, Risk, Settlements, and Technology to translate business requirements into well-defined system solutions and process improvements. Acting as the primary bridge between business teams and IT delivery, the Business Execution Lead ensures that enhancements to the billing platform are thoughtfully prioritized, thoroughly designed, and successfully implemented with minimal disruption to operations. This role is hands-on, detail-oriented, and well suited for an individual who combines deep system knowledge with strong execution discipline and the ability to perform effectively under pressure.  

Accountabilities: 

• Serve as the functional and technical subject matter expert for the billing platform, with deep understanding of system capabilities, configuration, data flows, and downstream impacts 

• Own the identification, definition, and prioritization of billing-related enhancements and fixes in partnership with Retail Operations leadership 

• Partner with Pricing and Sales teams to operationalize new products and offers, ensuring accurate billing, settlement readiness, and alignment with market rules 

• Translate complex business requirements into clear functional specifications and implementation plans for Technology teams  

• Lead cross-functional initiatives related to billing stability, enhancements, regulatory changes, and operational improvements 

• Evaluate system and process impacts related to risk, settlements, and compliance, ensuring changes are implemented with appropriate controls and testing 

• Coordinate closely with IT delivery teams throughout the solution lifecycle, including design, build, testing, deployment, and post-implementation validation 

• Support daily operations by investigating system issues, identifying root causes, and driving timely resolution of defects impacting billing, settlements, or customer experience  

• Drive change management activities related to billing system updates, including documentation, stakeholder communication, and operational readiness 

• Establish and apply consistent frameworks for process improvement, automation opportunities, and continuous optimization 

• Other duties as assigned 

What you bring  

• Must have legal authorization to work in the US on a full-time basis for anyone other than current employer 

• Bachelor’s degree in business, operations, information systems, or a related field; Master’s degree preferred 

• At least 10+ years of experience in retail energy operations, with deep exposure to billing systems, system integrations, conversions, and operational process design 

• Expert-level knowledge of the Excelergy Revenue Manager billing platform, including configuration, billing logic, and operational dependencies 

• Strong understanding of retail energy market structures and settlement processes across CAISO, ERCOT, ISONE, PJM, MISO, and NYISO 

• Working knowledge of regulatory, legislative, and utility requirements in competitive retail markets and their operational impacts 

• Demonstrated ability to translate business and regulatory requirements into system and process solutions in partnership with Technology teams 

• Experience supporting product launches or pricing changes, ensuring operational and billing readiness 

• Strong analytical and problem-solving skills, with the ability to diagnose complex system and process issues and recommend practical solutions 

• Ability to manage multiple priorities simultaneously in a fast-paced environment, including urgent operational issues 

• Strong written and verbal communication skills, with the ability to clearly document requirements and communicate impacts to diverse stakeholders 

• High attention to detail and strong discipline, particularly in environments where accuracy and timeliness are critical 

• Proficiency in Microsoft Office tools; advanced Excel skills preferred 

• Proficiency in Microsoft Power Platform tools; Power Automate skills preferred 

• Ability to comply with company policies and procedure 

Note: This role is a virtual position based in the US 

What we offer 

The base salary range for this position is $115,000 - $173,000 per year.  As Individual pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity.  

For regular full-time or regular part-time employees of the Company (participating companies as listed in the Summary Plan Description), insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs. Employees also participate in a company pension plan and a 401(k) plan. Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents. 

Additionally, employees are eligible for short-term disability leave for up to 26 weeks at 100% or 50% of base pay as well as Long-Term Disability insurance. Shell also offers other compensation such financial reimbursement for adoption, wellness, education, and personal learning expenses, and some roles are eligible for discretionary long-term incentives.  For interns, eligible benefits include medical, dental, and vision coverage, life insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs; participation in a 401(k) plan; and paid leave for up to 11 paid holidays.  Additional information on Shell’s US benefit programs can be found at https://www.shell.us/careers/about-careers-at-shell/rewards-and-benefits.html. 

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself. 

• Progress as a person as we work on the energy transition together 

• Continuously grow the transferable skills you need to get ahead 

• Work at the forefront of technology, trends, and practices 

• Collaborate with experienced colleagues with unique expertise 

• Achieve your balance in a values-led culture that encourages you to be the best version of yourself 

• Benefit from flexible working hours, and the possibility of remote/mobile working 

• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world. 

• Take advantage of paid parental leave, including for non-birthing parents 

• Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply 

• Grow as you progress through diverse career opportunities in national and international teams 

• Gain access to a wide range of training and development programs 

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.  

Shell in The United States 

Shell has been in the US for more than 100 years, leading the sector in energy, petrochemicals and refined products.  Today, we provide millions of Americans with the energy needed to heat and cool their homes and power the economy.   

We operate in all 50 states, from our Deepwater platforms in the Gulf of America to the Pennsylvania Chemicals complex and our miles of pipelines throughout the US. 

We reach our customers through our 13,000 branded retail stations, and we are number 1 in gasoline sales. We also own the #1 brand of motor oil in the U.S. – Pennzoil® – made from natural gas. 

We are excited to play a key role in the move to net carbon emissions while providing the oil and gas needed by society for many decades to come.