What’s the role 

The Operations Analyst will play a critical role in strengthening and advancing the operational foundation of Shell Energy Solutions’ Commercial Operations organization. This role will take ownership of operational processes across both functions, developing a deep understanding of workflows, dependencies, and upstream and downstream impacts. In addition, the Operations Analyst will lead new initiatives and operational projects, guiding them from concept through execution while maintaining strong oversight of timelines, risks, and deliverables. 

Reporting to the Operations Manager, the role requires a candidate who thrives in a fast paced, evolving environment and brings analytical thinking, proactive problem-solving, and meticulous attention to detail. 

Accountabilities: 

• Serve as a central operational expert across both the Billing and Transaction Management teams, maintaining a deep understanding of all related processes, dependencies, and workflows 

• Lead the planning, coordination, and execution of new initiatives and operational projects that support Commercial Operations, ensuring clear timelines, milestone tracking, and successful delivery 

• Develop, update, and maintain comprehensive process documentation to support consistency, training, and operational scalability 

• Partner closely with Billing, Transaction Management, and cross-functional stakeholders to identify opportunities for process optimization, quality improvements, and operational efficiency 

• Oversee exception management in resolving complex operational issues, ensuring high-quality and efficient production outcomes 

• Lead the validation and analysis of operational data, ensuring the accuracy and integrity of critical business information that supports decision-making and compliance 

• Drive continuous improvement initiatives by identifying inefficiencies, proposing enhancements, and partnering with cross-functional teams to streamline processes and strengthen operational performance  

• Oversee end-to-end project timelines, proactively identifying risks, resolving blockers, and communicating progress to leadership and relevant teams 

• Support adoption and implementation of new systems, enhancements, and operational tools by preparing documentation, validating requirements, participating in testing, and ensuring successful rollout 

• Monitor implemented process changes to confirm intended outcomes, identify gaps, and adjust procedures as needed to ensure continuous improvement 

• Provide subject-matter guidance to team members and stakeholders by serving as a go-to resource for process questions, operational troubleshooting, and issue escalation 

• Collaborate with leadership in support of strategic planning, cross-team coordination, and other operational needs as assigned 

What you bring  

• Must have legal authorization to work in the US on a full-time basis for anyone other than current employer 

• Bachelor’s degree or equivalent combination of education and experience. 

• At least 6 years of experience in the deregulated electricity market, with strong working knowledge of retail operations, preferably within billing and/or transaction management  

• Knowledge of ERCOT, PJM, MISO, NYISO, NEISO, CAISO markets  

• Knowledge of PUC and/or utility standards   

• Demonstrate expertise supporting operational teams in a fast-paced environment, including the ability to manage overlapping projects, shifting priorities, and tight deadlines 

• Strong analytical mindset with the ability to diagnose process issues, identify root causes, and develop practical, scalable solutions 

• Proven ability to create or refine process documentation, including workflows and operational guides, with exceptional attention to detail and accuracy 

• High proficiency with Microsoft Office applications, including strong Excel skills required for data analysis, tracking, and operational reporting 

• Comfortable operating in target-driven, rapidly evolving environments, with the ability to quickly learn new topics, systems, tools, and processes 

• Excellent organizational and time-management skills, with a disciplined approach to maintaining accuracy and delivering high-quality work 

• Strong interpersonal, verbal, and written communication skills, with the ability to build effective, positive working relationships across teams and departments 

• Demonstrated problem-solving skills, including effective follow-through and the ability to escalate issues appropriately 

• Ability to comply with company policies, procedures, and quality standards 

What we offer 

The base salary range for this position is $95,000 - $143,000 per year.  As pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity.  

For regular full-time or regular part-time employees of the Company (participating companies as listed in the Summary Plan Description), insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs. Employees also participate in a company pension plan and a 401(k) plan. Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents. 

Additionally, employees are eligible for short-term disability leave for up to 26 weeks at 100% or 50% of base pay as well as Long-Term Disability insurance. Shell also offers other compensation such financial reimbursement for adoption, wellness, education, and personal learning expenses, and some roles are eligible for discretionary long-term incentives.  For interns, eligible benefits include medical, dental, and vision coverage, life insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs; participation in a 401(k) plan; and paid leave for up to 11 paid holidays.  Additional information on Shell’s US benefit programs can be found at https://www.shell.us/careers/about-careers-at-shell/rewards-and-benefits.html. 

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself. 

• Progress as a person as we work on the energy transition together 

• Continuously grow the transferable skills you need to get ahead 

• Work at the forefront of technology, trends, and practices 

• Collaborate with experienced colleagues with unique expertise 

• Achieve your balance in a values-led culture that encourages you to be the best version of yourself 

• Benefit from flexible working hours, and the possibility of remote/mobile working 

• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world. 

• Take advantage of paid parental leave, including for non-birthing parents 

• Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply 

• Grow as you progress through diverse career opportunities in national and international teams 

• Gain access to a wide range of training and development programs 

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.  

Shell in The United States 

Shell has been in the US for more than 100 years, leading the sector in energy, petrochemicals and refined products.  Today, we provide millions of Americans with the energy needed to heat and cool their homes and power the economy.   

We operate in all 50 states, from our Deepwater platforms in the Gulf of America to the Pennsylvania Chemicals complex and our miles of pipelines throughout the US. 

We reach our customers through our 13,000 branded retail stations, and we are number 1 in gasoline sales. We also own the #1 brand of motor oil in the U.S. – Pennzoil® – made from natural gas. 

We are excited to play a key role in the move to net carbon emissions while providing the oil and gas needed by society for many decades to come.