What’s the role 

The Billing Team Lead is responsible for overseeing end‑to‑end electricity billing operations for Commercial and Industrial customers for SES. This role ensures accurate, timely, and compliant customer invoicing across multiple market territories and utilities, while maintaining strong internal controls, regulatory compliance, and customer satisfaction. 

This role reports to the Operations Manager and leads billing operations, manages exception resolution, partners cross‑functionally with IT, settlements, customer care, and regulatory teams, and drives continuous improvement in billing accuracy, automation, and scalability.

Accountabilities: 

• Manage the full billing lifecycle, including meter data ingestion, bill calculation, invoice generation, delivery, adjustments, rebills, and credits 

• Ensure accurate application of pricing structures, contract terms, pass‑through charges, taxes, fees, and riders 

• Oversee billing for complex products including fixed, index, block & index, PAR, and customized commercial contracts 

• Monitor and resolve billing exceptions, estimated bills, disputes, and high‑risk accounts 

• Ensure consistent adherence to policies, procedures, regulatory requirements, and market rules impacting customer communications, billing, and account actions 

• Coach, develop, motivate, and performance-manage team members through consistent feedback, observation, and targeted skill building 

• Support hiring, onboarding, training, and ongoing readiness of staff, including reinforcement of knowledge across products, markets, tools, and compliance requirements 

• Partner with settlements and risk teams to reconcile billed volumes and charges against ISO/RTO and utility settlement data 

• Understand and manage interactions with utilities (TDUs/EDCs) including meter data, enrollments, drops, usage corrections, and bill determinants, and support Purchase of Receivables (POR), with and without recourse, including timing, eligibility, and reconciliation 

• Partner with cross-functional teams to resolve systemic issues impacting the customer experience (billing discrepancies, contract interpretation questions, account changes, meter/market exceptions, disputes) 

• Ensure billing processes comply with PUCT, PSC, FERC, and state‑specific regulatory requirements 

• Maintain strong SOX/internal controls over billing processes, adjustments, and revenue recognition 

• Support regulatory audits, data requests, and complaint responses related to billing 

• Partner with Finance and Accounting to ensure proper revenue recognition and month‑end close support 

• Own billing system configuration, testing, and enhancements (including upgrades, new markets, or product launches) 

• Partner with IT and vendors on billing platform performance, integrations, and automation 

• Support data integrity initiatives across CRM, billing, settlements, and financial systems 

What you bring  

• Must have legal authorization to work in the US on a full-time basis for anyone other than current employer 

• Bachelor’s degree in Finance, Accounting, Business, Information Systems, or related field 

• At least 8 years of billing, revenue operations, or settlements experience, preferably in retail energy or utilities and at least 5 years of people management or team lead experience 

• Strong understanding of utility billing, meter data, and electricity market constructs 

• Deep experience with Intelometry and Excelergy Revenue Manager billing systems, including effectively managing vendor relationships, vendor SLAs, and change management 

• Solid proficiency handling retail electricity EDI transactions, including  814 (enrollment/lifecycle), 867 (usage), 810 (billing), and 820 (payments/remittances), and timely resolution of EDI exceptions with utilities and trading partners 

• Experience in competitive electricity markets (ERCOT, PJM, MISO, NYISO, ISONE, CAISO) 

• Knowledge of electricity taxation, gross receipts taxes, and regulatory surcharges 

• Familiarity with SOX controls, audits, and financial close processes 

• Track record leading system migrations, conversions, and E2E testing at scale; experience stabilizing post-cutover operations 

• Strong change leadership, balancing near-term stability with long-term design and capability build 

• Advanced Excel and data analysis skills; experience with SQL or BI tools a plus 

• Demonstrated experience leading a team to meet and improve operational performance metrics and customer satisfaction outcomes 

• Excellent interpersonal, conflict resolution, analytical, and time management skills 

• Ability to multi-task, problem-solve, and communicate clearly under pressure in a fast-changing environment 

Note: This role is a virtual position based in the US 

What we offer 

The base salary range for this position is $95,000 - $143,000 per year.  As   pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity.  

For regular full-time or regular part-time employees of the Company (participating companies as listed in the Summary Plan Description), insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs. Employees also participate in a company pension plan and a 401(k) plan. Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents. 

Additionally, employees are eligible for short-term disability leave for up to 26 weeks at 100% or 50% of base pay as well as Long-Term Disability insurance. Shell also offers other compensation such financial reimbursement for adoption, wellness, education, and personal learning expenses, and some roles are eligible for discretionary long-term incentives.  For interns, eligible benefits include medical, dental, and vision coverage, life insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs; participation in a 401(k) plan; and paid leave for up to 11 paid holidays.  Additional information on Shell’s US benefit programs can be found at https://www.shell.us/careers/about-careers-at-shell/rewards-and-benefits.html. 

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself. 

• Progress as a person as we work on the energy transition together 

• Continuously grow the transferable skills you need to get ahead 

• Work at the forefront of technology, trends, and practices 

• Collaborate with experienced colleagues with unique expertise 

• Achieve your balance in a values-led culture that encourages you to be the best version of yourself 

• Benefit from flexible working hours, and the possibility of remote/mobile working 

• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world. 

• Take advantage of paid parental leave, including for non-birthing parents 

• Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply 

• Grow as you progress through diverse career opportunities in national and international teams 

• Gain access to a wide range of training and development programs 

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.  

Shell in The United States 

Shell has been in the US for more than 100 years, leading the sector in energy, petrochemicals and refined products.  Today, we provide millions of Americans with the energy needed to heat and cool their homes and power the economy.   

We operate in all 50 states, from our Deepwater platforms in the Gulf of America to the Pennsylvania Chemicals complex and our miles of pipelines throughout the US.